Theresa Fiber
Weirton,WV
Summary
Diligent assistant manager and manager with over 22 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Dollar General
Weirton, WV
04.2001 - Current
- Coordinated with other departments to ensure smooth flow of operations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed inventory audits to identify losses and project demand.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Education
GED -
05-1996
Skills
- Cost Reduction
- Recruiting and Interviewing
- Employee Scheduling
- Sales Monitoring
- Product and Service Knowledge
- Employee Performance Evaluations
- Task Delegation
- Customer Relations
- Project Management
- Schedule Oversight
- Money Handling
- Orientating and Training
- Retail Operations
- Staff Management
- Sales Strategies
- Employee Performance Evaluation
- Retail Operations Management
References
Stephanie Walker, District Manager Dollar General, (615)-806-1353
Patricia Underwood, Training Manager Dollar General, (304)-830-2908
Timeline
Assistant Manager - Dollar General
04.2001 - Current
Brooke High - GED,