Theresa Fraley-Martolf
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Liniform
04.2022 - 02.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Responded to customer calls and emails to answer questions about products and services.
Medical Receptionist
Neurocare Center
01.2021 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Atrium OB/GYN
06.2017 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Education
High School Diploma -
Kenmore High School
Akron, OHSkills
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Payment Processing
- Customer Service
- Problem-solving abilities
- Data Entry
- Follow-up skills
Timeline
Customer Support Specialist
Liniform
04.2022 - 02.2024
Medical Receptionist
Neurocare Center
01.2021 - 02.2022
Medical Receptionist
Atrium OB/GYN
06.2017 - 12.2020
High School Diploma -
Kenmore High School
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