THERESA FRASER
Wisconsin Dells,Wisconsin
Summary
Results-driven professional dedicated to delivering exceptional quality service while executing assigned duties with precision and efficiency. Core competencies include effective communication, problem-solving, and attention to detail, ensuring that all tasks are completed to the highest standards. Proven track record of successfully managing responsibilities in high-pressure environments, contributing to overall operational excellence. Aiming to leverage these skills in a dynamic organization focused on service improvement and client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
Natura Destinations
05.2021 - Current
- Front Office Supervisor for all three properties that are under the umbrella of resorts.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Fill in for the Front Desk Manager on her days off and her vacation days.
Third Shift Front Desk Agent
Mount Olympus Resort
02.2020 - 11.2021
- Manage online, phone, and in-person room reservations.
- Welcome guests, check them in, and check them out.
- Explain hotel amenities and local attractions to guests.
- Ensured timely resolution of in-house guest concerns.
Housekeeping and Front Desk Agent
Quality Services Hospitality
09.2019 - 01.2020
Performed daily cleaning of guest rooms at Kalahari Resorts Wisconsin Dells, maintaining high cleanliness standards.
Education
Administrative Assistant Level 3 Certificate -
01.2015
Certificate of Achievement - Youth Leadership
01.2014
BSc. - Business Administration: Major in Management
01.2000
Skills
- Scheduling and calendar management
- Conflict mediation
- Reservation management
- Customer Complaint Resolution
- Room assignment
References
Will be furnished upon request.
Specialisttraining
- Cardio Pulmonary Resuscitation (CPR) and the use of the Automatic Electronic Defibrillator Machine (AED)
- Conflict Resolution and Human and Interpersonal Relations
Specialattributes
- Strong educational background in Management.
- Committed team player with strong problem solving skills.
- Highly trainable, fast learner and adapt well to changes and pressures in the work place.
- Ambitious, hardworking and committed to excellence.
- Strong work ethics and professional conduct.
Timeline
Front Office Supervisor - Natura Destinations
05.2021 - Current
Third Shift Front Desk Agent - Mount Olympus Resort
02.2020 - 11.2021
Housekeeping and Front Desk Agent - Quality Services Hospitality
09.2019 - 01.2020
HEART Trust - Administrative Assistant Level 3 Certificate,
University College of the Caribbean - Certificate of Achievement, Youth Leadership
Northern Caribbean University - BSc., Business Administration: Major in Management
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