Theresa Frost
Morton
Summary
. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Customer service professional committed to excellence and results. Extensive background in managing high-performing teams and driving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Crew Member
Morton Cinema
Morton, IL
02.2017 - 11.2019
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Assisted in training new crew members on best practices and operational procedures for seamless integration.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and brand loyalty.
- Worked front counter, drive-thru and other areas.
- Operated register to process payments and collect cash payment for order totals.
Crew Member/ Team Lead
Merry Maids
East Peoria, IL
03.2019 - 12.2023
- Utilized cleaning equipment and supplies to ensure high standards of cleanliness in residential properties.
- Trained new crew members on proper cleaning techniques and safety protocols.
- Fostered positive client relationships through excellent customer service and communication skills.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
Insurance Agent
Bankers Life Insurance
Peoria, IL
02.2024 - 09.2025
- Consulted clients on insurance needs, tailoring policies to meet individual requirements.
- Educated clients on benefits of various insurance products, enhancing understanding of options available.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Education
Morton High School
Morton, IL05-2019
Skills
- Health and safety
- Housekeeping
- Strong leadership
- Cleaning and sanitation
- Customer service-focused
- Chemical handling
- Customer relationship management
- Time management
- Customer engagement
- Flexible schedule
Accomplishments
- Resolved product issue through customer communication.
Timeline
Insurance Agent
Bankers Life Insurance
02.2024 - 09.2025
Crew Member/ Team Lead
Merry Maids
03.2019 - 12.2023
Crew Member
Morton Cinema
02.2017 - 11.2019
Morton High School
Future Schooling
- Working To Start my medical coding clinicals, and finish my medical schooling.