Theresa Gaedtke

Work History

Cashier

Stodolas IGA

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Increased sales of promotional items by informing customers about current offers.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Enhanced shopping experience, provided product information and location assistance.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Enhanced customer service experience by efficiently processing purchases and returns.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Facilitated smoother checkout process, trained new employees on POS systems.
Supported marketing initiatives by setting up and maintaining promotional displays.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Contributed to significant decrease in queue times by streamlining checkout process.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Set up new sales displays each week with fresh merchandise.

Reservations Agent

Wilderness Hotel & Golf Resort

05.2015 - 02.2025

Provided customers with information about availability and pricing.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
Handled billing information over phone.
Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
Coordinated special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.
Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
Resolved various issues and discrepancies for customers.
Worked closely with front desk to achieve full occupancy of property.
Maintained awareness of types of rooms available in different resort locations.
Enhanced internal communication by maintaining up-to-date records of guest preferences, enabling tailored service delivery during their stays.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.

Manager

Book World

01.2011 - 09.2015

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Controlled costs to keep business operating within budget and increase profits.
Maximized performance by monitoring daily activities and mentoring team members.
Improved safety procedures to create safe working conditions for workers.
Improved marketing to attract new customers and promote business.

Cashier

Zinkes Grocery

09.2014 - 04.2015

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Summary

Overview

Work History

Cashier

Reservations Agent

Manager

Cashier

Education

High School Diploma - Gender Studies

Skills

Timeline

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