Theresa Galvan
Grand Prairie,TX
Summary
Healthcare Office Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
7
7
years of professional experience
Work History
Lead Patient Care Coordinator
Precision Vascular
01.2022 - 10.2022
- Reduced administrative errors by implementing standardized documentation procedures for patient records.
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Developed strong relationships with external vendors and suppliers to secure necessary resources at competitive prices.
- . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Decreased patient wait times through effective resource allocation and appointment management.
- . Assisted in the development of departmental budgets and actively monitored expenses to ensure adherence to financial targets.
- Supported continuous improvement initiatives by identifying opportunities for process enhancements within the department.
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Trained new staff on current, correct insurance verification procedures.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Patient Care Coordinator
Veins Clinics Of America
01.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- VCA consult tracker, excelled in Salesforce, ECW, VPA,
- Transaction express and Microsoft team
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Responsible to review and go over patients Treatment plan, Cost Estimate, and schedule patients full protocol.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Maximized revenue capture, ensuring accurate charge entry and coding practices across departments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Patient Outreach Coordinator
Healthcare Associates Of Texas
09.2021 - 01.2022
- Coordinated scheduling for both overnight and daytime sleep studies, maximizing resources while minimizing wait times for patients seeking appointments.
- Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.
- Streamlined workflow processes, enhancing overall efficiency within the sleep lab team.
- Developed strong rapport with referring physicians, fostering collaborative relationships that ultimately benefited patient care outcomes.
- Entered data, generated reports, and produced tracking documents.
- Conducted thorough research on each prospect patient prior to initiating contact in order to deliver tailored pitches that resonated with their unique needs healthcare needs
- Contributed to ongoing research initiatives in the field of sleep medicine, staying current on emerging trends and advancements in technology.
- Regularly participated in continuing education opportunities to remain knowledgeable about latest research findings related to the diagnosis and treatment of sleep disorders.
- Conducted follow-up consultations with patients post-treatment, assessing progress made toward achieving desired outcomes.
- Conducted comprehensive patient evaluations, obtaining accurate medical histories and identifying potential sleep-related issues.
- Ensured compliance with all regulatory guidelines governing the practice of Sleep Medicine in accordance with professional standards and state/federal regulations.
Field Marketer
Cuidado Casero Homehealth And Hospice
02.2016 - 02.2021
- Organized successful educational seminars for healthcare providers that presented relevant industry updates and advancements.
- Served as a liaison between patients, families, and healthcare providers, advocating for optimal patient education opportunities and resources.
- Established trusting relationships with patients and families, ensuring open lines of communication for ongoing support and guidance.
- Improved patients'' adherence to treatment plans through clear explanations and demonstrations of procedures.
- Coordinated community outreach events and seminars focused on raising public awareness about various health issues and preventive measures.
- Responsible for advertising and marketing home health service to potential clients, Attend multiple health care events, health fairs, churches, built strong relationships with Social Workers, Doctors, Internal clinics, other Home health and hospice companies
- Increased physician referrals by establishing and maintaining strong relationships with healthcare providers.
- Responsible for explaining our services to our elderly patients by scheduling an orientation with patients' families and Primary Doctors.
- Streamlined communication channels with healthcare professionals, ensuring timely and accurate information dissemination.
- Gained valuable feedback from clients through regular meetings which led to improvements in marketing strategies.
- Conducted market research to identify potential clients and provided personalized solutions for their medical marketing needs.
- Educated patients about available treatment options during of visits, enhancing patient understanding of therapy choices.
- Utilized CRM software to maintain up-to-date records of client interactions, facilitating efficient follow-ups and relationship management.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX01.2009
Skills
- Excellent communication skills proficient bilingual/ translating skills (speak both English and Spanish)
- Insurance Verification
- Effective Time Management
- Multicultural Marketing
- Lead Conversion
- Market Research
- New Hire Training
- Policy and procedure development
- Schedule Management
- Resource Utilization
Languages
Spanish
Native or Bilingual
Timeline
Lead Patient Care Coordinator
Precision Vascular
01.2022 - 10.2022
Patient Care Coordinator
Veins Clinics Of America
01.2022 - 10.2022
Patient Outreach Coordinator
Healthcare Associates Of Texas
09.2021 - 01.2022
Field Marketer
Cuidado Casero Homehealth And Hospice
02.2016 - 02.2021
High School Diploma -
Grand Prairie High School
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