Theresa Garcia
San Antonio,TX
Summary
Dynamic team leader with a proven track record at Gonzaba Medical Group, excelling in staff training and conflict resolution. Enhanced team productivity through effective workflow improvements and goal setting, fostering a collaborative environment. Committed to operational excellence and employee development, driving significant improvements in team morale and performance.
Overview
28
28
years of professional experience
Work History
Insurance Verification Team Leader
Gonzaba Medical Group
10.2001 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Developed and executed training programs that significantly improved team skills and morale.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Plasma Center Front Desk Supervisor
Sera-Tec Biologicals
01.1997 - 03.2000
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Wheatley High School
San Antonio06-1988
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- People management
- Work Planning and Prioritization
- Coaching and mentoring
- Work planning
- Goal setting
- Overseeing daily activities
- Daily workflow improvement
- Leading team meetings
- Safety
- Relationship building
- Team building
- Process improvement
- Flexible schedule
- Complaint resolution
- Evaluating employee work
Languages
English
Full Professional
Timeline
Insurance Verification Team Leader
Gonzaba Medical Group
10.2001 - 07.2024
Plasma Center Front Desk Supervisor
Sera-Tec Biologicals
01.1997 - 03.2000
Wheatley High School