Theresa Garrison

• Supervise a team of 4–15 employees, ensuring adherence to company policies and procedures while maintaining high performance standards

• Manage inventory and maximize sales and profits

• Managed store operations, including inventory control, budgeting and staff scheduling

• Customer service and resolving customer inquiries and complaints requiring management-level escalation

• Establish and enforce daily operating procedures

• Inspected store premises regularly to ensure cleanliness standards were met

• Mediated conflicts between employees and facilitated effective resolutions to disputes

• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement

• Oversaw food and beverage operations in line with health code standards and good practices for consumer safety

• Recruit, train, and develop staff on cashiering techniques, safety procedures and customer service protocols

• Organized files and records meticulously

• Manage cash and calculate the store reserve and daily deposit

• Maintain excellent vendor relationships and ordered supplies/merchandise as needed while monitoring costs closely

• Implement marketing strategies

• Ensured compliance with all local, state and federal regulations related to the business

• Completed thorough opening, closing and shift change functions to maintain operational standards each day

• Remained calm and professional in stressful circumstances and effectively diffused tense situations

• Operate registers, scanned merchandise for customers and completed sales transactions using cash, EBT, credit cards, and debit cards

• Supervised a team of 4–10 employees, fostering a collaborative

team environment and improving overall productivity

• Investigated and resolved customer complaints and conflicts
• Worked special events to increase revenue and operational costs
• Enforced goals to keep employees working collaboratively
• Operated registers, rang up bingo cards for customers, completed sales transactions using cash, balanced drawer, and put together the bingo payouts
• Adjusted policies to meet changing needs
• Complied with company policies, objectives, and communication goals
• Attracted and managed new players through incentive programs
• Customer service and resolving customer inquiries and complaints
• Manage cash and calculate the nightly deposit