Theresa Germano
Louisville,OH
Summary
Personable, reliable, retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
12
12
years of professional experience
Work History
Bartender
Grinder's Above and Beyond
Louisville, OH
10.2022 - Present
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Talked easily with patrons to build rapport and earn repeat business.
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared new garnishes, juices and other perishables daily
Babysitter
Megan and Jeremy Sorrell (son)
Louisville, OH
06.2022 - 08.2022
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Read stories and played alphabet games to promote early literacy.
- Balanced schedules to promote optimal rest, play and educational periods.
- Communicated with parents about daily activities and any concerning behaviors.
- Used organization and time management skills to multitask and keep children on set schedules.
- Occupied and entertained children with age-appropriate games, toys, movies and coloring books.
- Worked to keep home areas neat and tidy.
Bartender
Landolfi’s
Pawleys Island, SC
03.2022 - 06.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Talked easily with patrons to build rapport and earn repeat business.
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared new garnishes, juices and other perishables daily.
Real Estate Agent
Century 21 Broadhurst
Myrtle Beach, SC
01.2021 - 05.2022
- Applied various methods to build client base, including networking, email and social media.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Negotiated contracts and coordinate with lenders, attorneys and inspectors.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Cashier
Publix
Pawleys Island, SC
03.2020 - 01.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
Executive Assistant
Jeff's MotorCars
Canton, OH
04.2014 - 05.2018
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Tracked completion of key deliverables to consistently meet deadlines.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Managed and tracked expenses to meet company budget requirements.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managed daily invoices, reports and proposals.
- Followed proper accounting and bookkeeping procedures to support audits.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Obtained signatures for financial documents and internal and external invoices.
- Updated tenant records and maintained accurate files for all tenants.
- Processed incoming payments from tenants in a timely manner.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Assisted in creating budgets for each property based on projected income and expenses.
- Prepared invoices for payment processing according to company policies.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Reviewed monthly financial statements for accuracy prior to submission.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Responded quickly to emergency situations involving tenants or properties.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
Bartender/Server
Willow Bistro
Canton , OH
05.2018 - 02.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Bartender
Sylvesters Restaurant
Canton, OH
09.2010 - 06.2012
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Server/Bartender
Freudys Bar and Grille
Canton, OH
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Education
Real Estate License - Real Estate
Pinnacle Real Estate School
Myrtle Beach, SC01.2021
Skills
- POS Systems
- Customer Service
- Cash Handling
- Customer Transactions
- Policies and Procedures
- Payment Processing
- Product Location
- Price Identification
- Honest and Ethical
- Inventory Stocking
- Reliable and Responsible
- Feedback Acceptance
- Scanner Operations
- Liquor, Wine and Food Service
- High-Volume Dining
- Effective Customer Upselling
- Warm and Friendly
- Staff Training
Timeline
Bartender
Grinder's Above and Beyond
10.2022 - Present
Babysitter
Megan and Jeremy Sorrell (son)
06.2022 - 08.2022
Bartender
Landolfi’s
03.2022 - 06.2022
Real Estate Agent
Century 21 Broadhurst
01.2021 - 05.2022
Cashier
Publix
03.2020 - 01.2021
Bartender/Server
Willow Bistro
05.2018 - 02.2020
Executive Assistant
Jeff's MotorCars
04.2014 - 05.2018
Bartender
Sylvesters Restaurant
09.2010 - 06.2012
Server/Bartender
Freudys Bar and Grille
Real Estate License - Real Estate
Pinnacle Real Estate School
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