THERESA GHAZAL
Houston,Tx
Summary
As a Cash Applications Specialist, my primary objective is to support the functioning of business operations and Credit Collections posting all incoming cash and lockbox checks correctly and allocating outstanding cash against incoming remits.
Diligent Cash Application Specialist with solid background in managing cash applications and ensuring accurate financial transactions. Successfully streamlined reconciliation processes and improved collection efficiency. Demonstrated expertise in problem-solving and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Ledger Administrator
S Three
10.2022 - 10.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Expedited resolution of unapplied credits by working closely with billing departments to address discrepancies promptly.
- Filed reports and posted daily batches in system.
- Supported credit control efforts by accurately applying payments against outstanding invoices, reducing delinquency rates.
- Mitigated risk of fraudulent transactions through vigilant monitoring of incoming payments and adherence to established security protocols.
- Worked in paperless environment to accomplish assignments electronically.
Client Care Relations
Southwest Water Company
02.2021 - 10.2022
- Improved response times by prioritizing tasks effectively based on urgency or importance of the request from clients.
- Conducted thorough research to provide accurate information and resolve complex issues for clients efficiently.
- Contributed to department goals by consistently meeting or exceeding assigned performance metrics related to client care activities.
- Maintained strict confidentiality when dealing with sensitive client information, adhering to company policies and industry standards.
- Worked closely with management teams to relay feedback gathered from clients about areas needing further development or enhancement within our services/products offered.
- Enhanced client satisfaction by handling inquiries, resolving issues, and providing exceptional customer service.
Financial Clearance Associate
MD Anderson Cancer Center
09.2018 - 10.2022
- Served as a subject matter expert on billing-related software and systems, providing guidance and support to colleagues navigating these tools.
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing.
- Reduced claim denials by diligently reviewing patient information and verifying insurance coverage.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
Education
Associate of Business Administration - Business Administration
AMERICAN INTERCONTINENTAL UNIVERSITY
Houston, Tx01-2016
Skills
- Attention to Detail
- Data Entry
- SAP
- Microsoft Excel
- Microsoft Teams
- Microsoft Dynamics
- Power BI
- Problem-solving
- Online Payment Systems
- Microsoft Excel proficiency
- Credit management
- Account updating
- Spreadsheet tracking
- Month-end closing
- Transaction posting
- Payment research
- Problem-solving abilities
- Multitasking
- Reliability
- Professional Communication
- General accounting
- Paperwork and documentation
- Documentation skills
- Team building
- Deadline-oriented
- Invoice Processing
- Computer Literacy
- General Ledger Management
- Vendor invoice processing
- Record-keeping
- Microsoft Office Suite
- A/P and A/R expertise
- Bookkeeping
- Year-end reporting
Certification
- DIVERSITY EQUITY & INCLUSION (DEI)
- EXCEL PIVOT TABLES
- MICROSOFT DYNAMICS
- POWER BI
Languages
English
Native or Bilingual
Timeline
Sales Ledger Administrator
S Three
10.2022 - 10.2024
Client Care Relations
Southwest Water Company
02.2021 - 10.2022
Financial Clearance Associate
MD Anderson Cancer Center
09.2018 - 10.2022
Associate of Business Administration - Business Administration
AMERICAN INTERCONTINENTAL UNIVERSITY
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