Theresa Gillespie
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to using sound judgment to positively impact organizational success, training, monitoring and morale-building abilities to enhance the employee and general public experience .
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Director of Building and Development
City Of Long Branch
11.2019 - Current
- Work closely with administration to provide effective assistance for specific aspects of building and development operations throughout the city.
- Created and update physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and update records and files to maintain Department of Consumer Affairs and Uniform Construction Code compliance.
- Direct team focused on taking building and development projects through the plan review and permitting process.
- Trained a staff of 20+ internal personnel on state reporting and systems functions.
- Manage budget and purchasing for the building and development department.
- Maintains positive customer relations with the general public by addressing problems head-on and implementing successful corrective actions.
- Fosters positive working relationships with internal and external customers, agencies and serves as continuous liaison with administration, subcodes, contractors and the public.
- Establish team priorities, maintain schedules and monitor performance.
- Evaluate employee performance and convey constructive feedback to improve skills.
Job Coach Director
The Children's Center Of Monmouth County
01.2013 - 11.2019
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with local employers to identify job opportunities for clients.
- Developed and maintained relationships with community resources to support job coaching.
- Developed and implemented job coaching plans for clients with developmental disabilities.
- Developed and facilitated job workshops for clients to enhance job search skills.
- Ensure that all transition services are curriculum-based and progressive through sensitivity training, job development and advocacy.
- Provided coaching and mentoring to job coaches and clients.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Education
Bachelor of Arts - Social Work
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2022
Associate of Arts - Human Services/ Pre- Social Work
Brookdale Community College
Lincroft, NJ05.2020
Skills
- Strategic Planning
- Employee Training and Development
- Manage Budgets
- Customer Service
- Daily Production Reports
- Staff Management
- Team Operations
- Recordkeeping Accuracy
- Status Updates
- Client Interfacing
- Employee Relationships
- Assist Customers
- Staff Coordination
- Process Payments
- Inquiry Requests
- Customer Service Process Improvement
- Scheduling and Coordination
- Statistics
- Communication
Certification
- Certified Construction Official, Brookdale Community College: June- August 2023
- Licensed Technical Assistant to the Construction Official: December 2019- February 2020
Timeline
Assistant Director of Building and Development
City Of Long Branch
11.2019 - Current
Job Coach Director
The Children's Center Of Monmouth County
01.2013 - 11.2019
Bachelor of Arts - Social Work
Rutgers, The State University of New Jersey
Associate of Arts - Human Services/ Pre- Social Work
Brookdale Community College
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