Theresa Gipson
Corona,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Administrative Assistant
DGJ Consulting Inc
02.2019 - Current
- Executed record filing system to improve document organization and management.
- Set-up contracts with clients for hospital projects
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Stayed in constant contact with clients in regards to invoices
- Handled day-to-day accounting processes to drive financial accuracy
- Matched purchase orders with invoices and recorded necessary information
Returns Coordinator
Barrett Distribution
11.2014 - 02.2017
- Enhanced customer satisfaction by efficiently processing return requests and resolving issues quickly.
- Streamlined returns process for a faster resolution, improving overall productivity and efficiency.
- Assisted in reducing company losses by accurately identifying fraudulent return attempts.
- Maintained accurate records of all returned items, ensuring proper inventory management and control.
- Trained new hires on returns process, fostering a skilled and knowledgeable team environment.
- Improved communication between departments by serving as liaison between sales, warehouse, and shipping teams to expedite return resolutions.
- Conducted routine audits of return transactions to ensure compliance with company policies and procedures.
- Managed high volumes of daily customer inquiries relating to returns via phone, email, or chat channels while maintaining professionalism at all times.
- Handled complex cases that required problem-solving skills like facilitating returns of oversized or hazardous materials.
- Handled over 100 returns daily
- Documented returned product details in inventory tracking system.
- Compared shipping orders and invoices against contents received to verify accuracy.
Medical Billing and Coding Rep
NNE
09.2013 - 04.2014
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of coding and billing processes.
- Educated potential clients on benefits of durable medical equipment for their specific conditions, helping them make informed decisions.
- Documented information regarding installations, repairs and inventory checks.
- Verified accuracy of accounts payable payments, resulting in 10% reduction in payment errors and check reissues
Banking Call Center Representative
Wells Fargo
08.2008 - 01.2009
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in more efficient and user-friendly experience.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Answered around 100 to 150 customer calls with minimal wait times.
Banking Call Center Representative
JPMorgan Chase
11.2007 - 09.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered around 100 to 150 customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
Certified Professional Coder - Medical Coder
AAPC, Online
Online11.2023
Medical Billing And Coding Certificate - Medical Billing And Coding
Everest College
City Of Industry, CA09.2013
High School Diploma in General Education -
Montebello Adult School
Montebello, CA06.2023
Skills
- Proficient in ICD10-CM, ICD10-PCS, CPT, and HCPCS coding systems
- Excellent written and oral communication skills
- Problem solving abilities
- Leadership skills
- Highly organized, detail-oriented, and able to prioritize tasks to meet deadlines
- Skilled in managing multiple projects and tasks while working independently
Certification
Certied Professional Coder, AAPC, 11/01/23
Languages
Spanish
English
Timeline
Administrative Assistant
DGJ Consulting Inc
02.2019 - Current
Returns Coordinator
Barrett Distribution
11.2014 - 02.2017
Medical Billing and Coding Rep
NNE
09.2013 - 04.2014
Banking Call Center Representative
Wells Fargo
08.2008 - 01.2009
Banking Call Center Representative
JPMorgan Chase
11.2007 - 09.2008
Certified Professional Coder - Medical Coder
AAPC, Online
Medical Billing And Coding Certificate - Medical Billing And Coding
Everest College
High School Diploma in General Education -
Montebello Adult School
Similar Profiles
Ben WhiteBen White
Excavator Operator at Solid Civil Solutions, Grampians Sandstone, DGJ dam construction, Dirt Shift Excavations,Excavator Operator at Solid Civil Solutions, Grampians Sandstone, DGJ dam construction, Dirt Shift Excavations,
James FunkJames Funk
Kitchen Manager at DGJ WorkforceKitchen Manager at DGJ Workforce
Ramanathan VenkatramanRamanathan Venkatraman
Test Manager at GDS Consulting Ernst & Young Global Consulting ServicesTest Manager at GDS Consulting Ernst & Young Global Consulting Services
Olivia FloresOlivia Flores
Chocolatier at Rocky Mountain Chocolate Factory Inc.Chocolatier at Rocky Mountain Chocolate Factory Inc.
Yasmin Bailey VelazquezYasmin Bailey Velazquez
Campus Security at Corona-Norco Unified School DistrictCampus Security at Corona-Norco Unified School District