Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theresa Golden

Calumet,MI

Summary

Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on deliverable and non-deliverable documentation operations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Technician

Calumet Electronics Corporation
Calumet, MI
08.2014 - Current
    • Sampled materials and products to conduct in-depth measurements and tests.
    • Made recommendations on ways to improve testing procedures, production processes and training.
    • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
    • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
    • Evaluated results against design standards and compliance requirements.
    • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
    • Inspected manufactured parts by reviewing visually and assessing dimensions.

Baker

The Jam Pot
Eagle Harbor, MI
06.2014 - 08.2014
    • Packaged and labeled baked goods with accurate descriptions and ingredients.
    • Complied with health and safety codes to protect staff and customers.
    • Frosted and iced muffins.
    • Served bakery customers with professional and effective customer service.
    • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
    • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
    • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.

Food Transporter / Cook

Garden View Nursing Home
Calumet, MI
10.2013 - 02.2014
  • Practiced proper safety and sanitation standards.
  • Prepared ingredients for menu items.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Prepared food items according to recipe to drive quality and consistency.
  • Checked each food item for freshness and provided feedback to kitchen manager for removal.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Handled portion control activities according to specified instructions provided by manager.
  • Kept kitchen up to code for health and safety inspections.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared meals with special accommodations for those with allergies.

Baker

The Old School Baking Company
Calumet, MI
04.2013 - 09.2013
    • Established merchandising, sales and profit objectives to drive business success.
    • Packaged and labeled baked goods with accurate descriptions and ingredients.
    • Filled out inventory and production sheets and informed head baker of stock levels.
    • Complied with health and safety codes to protect staff and customers.
    • Resolved customer concerns with positive approach and constructive strategies.
    • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
    • Set heat and humidity temperatures for proof box.
    • Developed new products based on seasonal ingredients, holidays and dessert trends.
    • Served bakery customers daily with professional and effective customer service.
    • Maintained positive vendor relationships.
    • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
    • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
    • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
    • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
    • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
    • Replenished and rotated food items, following correct food cooling and storage procedures.
    • Cleaned and maintained kitchen equipment and oven.

Cook

Toni's Country Kitchen
Laurium, MI
10.2007 - 04.2013
    • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
    • Mentored staff in expectations and parameters of kitchen goals and daily work.
    • Developed daily specials to increase revenue and customer satisfaction.
    • Took food orders from waitresses and cooked items quickly to complete order items together and serve hot.
    • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
    • Inspected appliances, and ovens to verify proper working order.
    • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
    • Maintained well-stocked stations with supplies and spices for maximum productivity.
    • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
    • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
    • Communicated closely with servers to fully understand special orders for customers.

BP Gas Station

Cashier
Calumet, MI
10.2006 - 10.2007
    • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
    • Processed fuel and merchandise transactions by operating POS system with accuracy.
    • Checked customer identification for alcohol, cigarette, and lottery sales.
    • Cleaned up gas and other spills in accordance with spill procedures.
    • Maintained inventory of all saleable items.
    • Maintained clean and orderly work station.
    • Built trustful relationships with customers to encourage return visits.
    • Collected gas and amenity payments based on customer orders.
    • Responded to customer requests efficiently and with knowledgeable assistance.
    • Removed safety hazards, soiled items and trash from customer areas.
    • Determined customer needs by asking relevant questions and listening actively to responses.
    • Responded to all customer inquiries thoroughly and professionally.

Education

High School Diploma -

Valders High School
Valders, WI
06.1999

Skills

  • Test Results Interpretation
  • Perform Internal Audits
  • Problem Solving
  • Finished Goods Inspection
  • Quality Control Data Compilation
  • Quality SOPs Development
  • Quality Issue Identification
  • Specification Conformance
  • Verbal and Written Communication
  • Sound Judgment
  • Report Preparation
  • Attention to Detail

Certification

IPC-A-600 CIS (Certified IPC Specialist)

Timeline

Quality Technician

Calumet Electronics Corporation
08.2014 - Current

Baker

The Jam Pot
06.2014 - 08.2014

Food Transporter / Cook

Garden View Nursing Home
10.2013 - 02.2014

Baker

The Old School Baking Company
04.2013 - 09.2013

Cook

Toni's Country Kitchen
10.2007 - 04.2013

BP Gas Station

Cashier
10.2006 - 10.2007

High School Diploma -

Valders High School

Similar Profiles

CREATE PROFILE
Theresa Golden