Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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THERESA GONZAGUE

New Bedford,MA

Summary

An Astute Professional with 15+ years of customer service and a certification in Phlebotomy, looking to leverage my passion for health care and wellness in a fast-paced facility that encourages growth, teamwork and communication.

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
06.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Pharmacy Technician

Walgreens
09.2021 - 10.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Cashier

Walgreens
09.2021 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Associate

Red Quick Zone
08.2016 - 09.2021
  • Customer Service
  • Efficiently maintained inventory controls
  • Exceptional ability to manage cash control, gasoline regulations, and lottery transactions
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Phlebotomy Internship

Good Samaritan Hospital
10.2018 - 02.2019
  • Proficiently obtained blood samples through venipuncture
  • Sterilized and maintained work area
  • Replenished Medical Supplies

Education

High School Diploma -

Wareham High School
Wareham, MA
06-1994

Certification - Phlebotomy

Costal Career Academy
Fall River, Massachusetts
12.2018

Certificate - Phlebotomy Program

Heath Care Training Services INC
Fall River, MA
10-2006

Certificate - Medical Assistant

Health Care Training Services INC
Fall River, MA
09-2006

Certificate - EKG Program

Health Care Training Services INC
Fall River, MA
03-2006

Skills

  • CUSTOMER SERVICE
  • LEADERSHIP
  • CASH MANAGEMENT
  • COMMUNICATION
  • MICROSOFT SUITE
  • TEAMWORK
  • ADAPTABLE
  • DATA ENTRY
  • PHI COMPLIANCE
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Team collaboration
  • Workflow optimization

Accomplishments

  • RECIPIENT OF EMPLOYEE OF THE MONTH 10+ TIMES
  • PERFECT ATTENDANCE FOR 15+ YEARS

References

Available upon request.

Timeline

Pharmacy Technician

CVS Pharmacy
06.2022 - Current

Pharmacy Technician

Walgreens
09.2021 - 10.2022

Cashier

Walgreens
09.2021 - 10.2022

Phlebotomy Internship

Good Samaritan Hospital
10.2018 - 02.2019

Customer Service Associate

Red Quick Zone
08.2016 - 09.2021

High School Diploma -

Wareham High School

Certification - Phlebotomy

Costal Career Academy

Certificate - Phlebotomy Program

Heath Care Training Services INC

Certificate - Medical Assistant

Health Care Training Services INC

Certificate - EKG Program

Health Care Training Services INC

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THERESA GONZAGUE