Summary
Overview
Work History
Education
Skills
References
Timeline
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Theresa Gonzales

Summary

  • Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
  • Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Architectural Sales Support

Rockfon North America
04.2017 - Current
  • Providing administrative support for the specification and National Accounts activity for Architectural Sales Managers as well as District Sales Managers
  • Supports the training efforts of sales force and key industry events such as lunch and learn presentations, Architectural Blitzes and Trade Show activity
  • My main goals are AIA objectives, Trade Show support
  • Supporting ASM's and DSM's in day to day sales activities
  • Maintain CRM and updated project and key account information
  • Lead generation and qualification using CRM, Dodge and Marketo
  • Substitution and submittal activities, Presentation, preparation of AIA Lunch and Learn Certificates.

Front Desk Administrator

ROCKFON (ROCKWOOL International A/S)
01.2014 - 04.2017
  • Planning Corporate Events and Meetings including catering and logistics
  • Communicates effectively, both verbally and in writing
  • Coordinate and set up CAA hearing tests and Metatarsal Shoe mobile for our plant
  • Assign visitor badges and ensure visitors to follow company visitor guidelines, including PPE requirements
  • Assists Office and Plant with open enrollment and CHC Wellness Screenings
  • Assist potential new employees with all the necessary pre-employment paperwork and scheduling of medical exams/testing
  • Works directly with various temp agencies to fill open temp positions for plant employees
  • Reviews temp agency invoices for accuracy
  • Creates weekly/month reports for accounting to track temp hours and YTD costs
  • Reviews and reconcile HR purchasing card expenses.

Accounting

Joyce Bros Moving & Storage
02.2008 - 11.2012
  • Payroll -Responsibilities were to pay employees using Paylocity Payroll System
  • Collections- Maintained and reconciled accounts using Great Plaines
  • Collection calls and executing a good relationship with customers to ensure collections were made on a timely basis, as well as adjusting any disputed amounts
  • Accounts Receivable- Entered AR as payments were collected, and maintained the company's aged trial balance
  • Projected Receivables on a weekly basis
  • Claims- Reconciled with customers and working with our Claims insurance company, to ensure all claims are handled promptly and efficiently.

Payroll Coordinator

New World Van Lines
01.2004 - 02.2008
  • Calculated payroll for Class A, B, and local drivers using Gross, tare and net weights as well as mileage and overnight pay including local and road hours
  • This job requires strong analytical skills, as well as problem solving
  • Worked directly with dispatch as well as district and warehouse managers
  • Systems used were pro-miles, mercury messenger, business solutions, as well as word and Excel.

Education

High School Diploma -

Harrison High School
Chicago, IL
06.1970

Skills

  • Client management
  • Follow-up skills
  • Industry Trends Awareness

References

Reference available upon request

Timeline

Architectural Sales Support

Rockfon North America
04.2017 - Current

Front Desk Administrator

ROCKFON (ROCKWOOL International A/S)
01.2014 - 04.2017

Accounting

Joyce Bros Moving & Storage
02.2008 - 11.2012

Payroll Coordinator

New World Van Lines
01.2004 - 02.2008

High School Diploma -

Harrison High School

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Theresa Gonzales