Theresa Goodwin
Georgetown,TX
Summary
Motivated healthcare professional with perioperative and medical-surgical experience at leading hospitals, complemented by 7 years of high-level customer service as a restaurant server. Skilled at building clinical relationships, thriving in fast-paced environments, and driving collaborative solutions. Eager to transition into medical sales with a specific interest in breast care, combining clinical insight, a customer-first mindset, and a passion for innovation to support providers and improve patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Sales Representative
Texas Children’s Hospital
03.2023 - Current
- Collaborate effectively with nurses and physicians to ensure smooth patient flow and comprehensive care, demonstrating teamwork, clinical insight, and a deep understanding of perioperative procedures and provider needs.
- Support the multidisciplinary team to facilitate pre-op readiness for pediatric patients, including vital signs, full-body cleansing with Hibiclens, UPT, SCD application, warming protocols, and surgical instructions.
- Assist nurse staff to provide comprehensive patient care in the post anesthesia unit, including collecting vital signs, assisting with patient discharges, removing IVs, and post anesthesia support.
Patient Care Technician
Baylor Scott and White Hospital
03.2023 - 03.2024
- Collected and recorded patient’s vital signs, I&O’s, and perform blood glucose testing and monitoring.
- Accomplished various patient care duties such as patient ambulation and safety, daily living, incontinent and hygiene care while successfully multitasking large patient loads.
Server and Bartender
Chili’s Restaurant
08.2016 - 03.2024
Delivered exceptional customer service in fast-paced environments, consistently ranked among top performers through effective communication, team work, and problem solving.
Education
Bachelor of Science Degree - Biology
Texas A&M University
College Station, Texas12.2022
Certified Nursing Assistant Program - undefined
Blinn College
Bryan, Texas08.2022
Associate Degree - Biology
Austin Community College
Round Rock, Texas05.2020
Skills
- Relationship building
- Interpersonal communication
- Customer service
- Clinical workflow knowledge
- Problem Solving
- Superb Time Management
- Adaptability
- Multitasking
- Team Collaboration
- Patient and Clinical staff communication
- Goal oriented
Certification
(RQI) - High Quality CPR, American Heart Association
September 2025
Timeline
Medical Sales Representative
Texas Children’s Hospital
03.2023 - Current
Patient Care Technician
Baylor Scott and White Hospital
03.2023 - 03.2024
Server and Bartender
Chili’s Restaurant
08.2016 - 03.2024
Certified Nursing Assistant Program - undefined
Blinn College
Bachelor of Science Degree - Biology
Texas A&M University
Associate Degree - Biology
Austin Community College
LEADERSHIP
Trainer, Chili’s Restaurant
August 2016– March 2024
- Trained new hires on service standards, communication, and performance expectations.
Clinical Coach, Baylor Scott & White & Texas Children’s Hospital
May 2023- Present
- Mentor and train new patient care technicians in the hospital, ensuring adherence to clinical protocols, safety standards, and hands-on patient care best practices.
- Facilitate onboarding and skill development to support team readiness and high-quality patient outcomes.
Community involvement
Unit-Based Council, Baylor Scott & White
March 2023-March 2024
- Contributed to improving patient safety, experience and equity on the medical-surgical floor.
Patient Experience Council, Texas Children’s Hospital
March 2024- Present
- Serve as Co-chair focused on and enhancing patient satisfaction, workflow and communication in the perioperative unit.
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