Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Graeler

Pacific,MO

Summary

Experienced professional with a solid background in telecommunications. Known for high productivity and the ability to complete tasks swiftly. Proficient in network provisioning, cloud infrastructure, and maintaining inventory. Excel in problem solving, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively.

Overview

25
25
years of professional experience

Work History

Senior Procurement Analyst

TierPoint
St. Louis, MO
08.2023 - 10.2024
  • Ordered and managed circuit orders for both internal and external customers.
  • Ordered and managed circuit terminations.
  • Obtained credits for service outages.
  • Communicated effectively with internal stakeholders regarding delivery delays.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Managed internal procurement database for updates and content changes.
  • Collaborated with other departments such as finance, operations, IT, to ensure smooth flow of procurement activities.
  • Worked with management to prioritize supply chain needs and implement new initiatives.
  • Identified areas of improvement within existing procurement processes and implemented changes as needed.
  • Resolved any discrepancies related to pricing, quantity or quality of delivered items in a timely manner.
  • Ensured that procurement processes are conducted in accordance with established policies and procedures.

Infrastructure Deployment Manager

Lumen Technologies (formerly CenturyLink)
Town And Country , MO
06.2011 - 02.2023
  • Ordered and managed circuits and POTS lines to support Lumen infrastructure.
  • Maintained data integrity by documenting all order activity in Lumen systems.
  • Coordinated with field operations/data center technicians for installs, changes and removals of backbone circuits and equipment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Created training documents as well as trained new team members and provided ongoing assistance as needed to the team.
  • Demonstrated respect, friendliness, and willingness to help wherever and whenever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Collaborated with project managers to set expectations around timelines and deliverables.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.

Solution Delivery Manager

SAVVIS Communications
Town And Country, MO
01.2010 - 06.2011
  • Processed and managed client orders to ensure timely delivery.
  • Coordinated ASR's with vendors.
  • Ensured data integrity by updating records in all SAVVIS systems.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Developed strong relationships with internal customers to understand business needs and requirements.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.

Network Implementation Specialist

SAVVIS Communications
Town And Country, MO
01.2007 - 01.2010
  • Processed and managed client orders.
  • Circuit design
  • Coordinated ASR's with vendors
  • Developed and maintained project documentation, including implementation plans and user guides.
  • Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
  • Reviewed project scope ahead of installation to understand customer expectations and important details.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained circuit records across multiple databases.
  • Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
  • Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.

Client Access Provisioner

SAVVIS Communications
Town And Country, MO
06.1999 - 01.2007
  • Processed and managed client orders.
  • Circuit design.
  • Coordinated ASR's with vendors.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with training of new employees.
  • Created training documents.

Education

High School Diploma -

Pacific High School
Pacific, MO
05-1993

Skills

  • Vendor relations
  • Network Provisioning/Circuit Design
  • Order processing
  • Microsoft Excel
  • Cloud Infrastructure
  • Peer training
  • Inventory management
  • Adaptability and flexibility
  • Problem-solving aptitude
  • Effective communication
  • Team collaboration
  • Self motivation
  • Interpersonal skills
  • Organizational skills

Timeline

Senior Procurement Analyst

TierPoint
08.2023 - 10.2024

Infrastructure Deployment Manager

Lumen Technologies (formerly CenturyLink)
06.2011 - 02.2023

Solution Delivery Manager

SAVVIS Communications
01.2010 - 06.2011

Network Implementation Specialist

SAVVIS Communications
01.2007 - 01.2010

Client Access Provisioner

SAVVIS Communications
06.1999 - 01.2007

High School Diploma -

Pacific High School

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Theresa Graeler