Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Theresa Granahan

Summary

Versatile professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth while streamlining operations to decrease costs and promote organizational efficiency. Collaborative and proficient communications expert with superior customer relations and relationship-building skills. Detailed professional with writing and marketing experience in both private and public sectors.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Communications Consultant

Theresa Granahan
04.2021 - Current
  • Messaging consulting services for small businesses including promotional, website creation and maintenance and social media marketing
  • Event planning
  • Create and deliver powerful, memorable, and motivating power point educational presentations.
  • Developed and implemented social media strategy to increase engagement and reach new audiences.
  • Created and executed targeted PR campaigns to raise awareness of organization and initiatives.

Program Coordinator

Dress For Success Lackawanna
08.2021 - 04.2022
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Collaborated with other programs, such as PA Women Work, to achieve additional potential in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Developed program marketing and outreach strategies to increase awareness and attract new participants.
  • Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
  • Developed and implemented new media programming strategy that increased viewership.

Wegmans Natural Products Educator/Trainer

Rewco, Inc
08.2015 - 07.2020
  • Responsible for monthly product education for a territory of 16 Wegmans stores and their employees pertaining to organic and natural foods industry
  • Created/ presented an award-winning manager's series that was presented to multiple districts and pharmacy level employees
  • Event specialist within Wegmans locations, Natural Products Expo East and West, State College Gluten Free, The Picky Eater Club
  • Create and deliver powerful, memorable, and motivating power point educational presentations.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Built and maintained professional relationships with vendors and suppliers.
  • Designed and delivered web-based, self-directed learning materials.

Producer/Owner

Comics N Cocktails, LLC
01.2008 - 08.2015
  • Award Winning Comedian, Professional Speaker & Producer for college and corporate events
  • Defined project and company vision, strategies, and tactics
  • Identified customer needs through market research and analysis
  • Created, managed online website and social media outlets
  • Created all print marketing including event promotional pieces, company brochures, etc
  • Developed company beginning (2008- formerly Teri G Comedy Shows) with a single annual event of about 50 -75 attendees to a full-time operation (Comics N Cocktails, LLC) with multiple and reoccurring events annually, seating several hundreds.
  • Maintained project costs through careful budgeting and monitoring of expenditures.
  • Developed project budgets and managed production costs.

General Manager

Motivations Fitness Center
08.2009 - 08.2013
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Responsible for all facility operations
  • Increased profits (30%) by developing, initiating, and managing membership sales, client retention and customer satisfaction programs
  • Created prospect tracking system
  • Recruit, train, and motivate staff
  • Created and executed integrated advertising campaign across multiple media channels.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.

Regional Manager

Old Forge Pizza Express
06.2007 - 01.2009
  • Created SOP and maintained overall operations of primary flagship retail store, two kiosk locations, special events and training for new startup company
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Includes staff and store level consumer education events
  • Optimized profits by controlling food, beverage and labor costs on a daily basis
  • (Steadily increased sales by 5% - 23% by cutting inventory costs and reduced spoilage by 38 %.)
  • Developed and maintained exceptional customer service standards and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Grew market share by building strong vendor network and customer-oriented retail store and services.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Shift Supervisor (Part Time)

Starbucks
10.2006 - 06.2007
  • Organizes opening and closing duties, new partner training, operational policies, and procedures, including those for cash handling and safety and security
  • Ensure the delivery of legendary customer service and food products by adhering to all recipe and presentation standards.

Membership Sales Coordinator (Part Time)

Pro Fitness Club
01.2005 - 03.2006
  • Sales and retention, new member orientations, front desk/reception
  • NESTA Certified Personal Trainer.

Education

Bachelor of Arts - Communications

Wilkes University - Wilkes Barre, PA, USA
01.1994

Skills

  • Project Management
  • Networking Abilities
  • Public Speaking
  • Program Leadership
  • Training and Development
  • Strategy Implementation
  • New Business Development
  • Operations Management : Personnel, Facility, Financial
  • Marketing, MS Office, Canva, Website, Social Media
  • Teamwork and Collaboration
  • Client Relationship Management

Certification

  • ServSafe Certification expires 2024
  • NESTA Certified Personal Trainer 2005
  • Plant Based Nutrition Certification 2021
  • Reiki Master/Trainer 2000

Accomplishments

  • Ladies of Laughter Competition Finalist 2016
  • Winner Electric City and Diamond City Paper "Best Comedian" 2011
  • Best New Talent NY Comedy Club 2000

Timeline

Program Coordinator

Dress For Success Lackawanna
08.2021 - 04.2022

Communications Consultant

Theresa Granahan
04.2021 - Current

Wegmans Natural Products Educator/Trainer

Rewco, Inc
08.2015 - 07.2020

General Manager

Motivations Fitness Center
08.2009 - 08.2013

Producer/Owner

Comics N Cocktails, LLC
01.2008 - 08.2015

Regional Manager

Old Forge Pizza Express
06.2007 - 01.2009

Shift Supervisor (Part Time)

Starbucks
10.2006 - 06.2007

Membership Sales Coordinator (Part Time)

Pro Fitness Club
01.2005 - 03.2006

Bachelor of Arts - Communications

Wilkes University - Wilkes Barre, PA, USA

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Theresa Granahan