Theresa Hall
Lone Tree,IA
Summary
Skilled Associate Marriage Therapist from Hillcrest Family Services, adept in cognitive behavioral therapy and building therapeutic relationships. Excelled in enhancing client well-being through evidence-based practices and trauma-informed care, significantly improving patient outcomes. Mentored new hires at Optimae Life Services, showcasing leadership and effective communication.
Overview
21
21
years of professional experience
Work History
Associate Marriage Therapist
Hillcrest Family Services
03.2024 - 08.2024
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Adapted interventions as needed based on ongoing assessment of client progress throughout the course of treatment.
- Conducted thorough assessments to accurately diagnose mental health conditions and develop appropriate treatment strategies.
- Increased therapy accessibility by integrating telehealth options, broadening our reach to those in remote areas.
- Conducted therapy sessions focused on trauma recovery, facilitating patient healing and empowerment.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
Service Coordinator
Optimae Life Services
07.2003 - 10.2018
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Master of Science - Marriage And Family Therapy
Walden University
Minneapolis, MN02-2024
Bachelor of Science - Psychology With A Minor in Family Studies
Weber State University
Ogden, UT05-1995
Skills
- Cognitive behavioral therapy
- Assessment and diagnosis
- Solution-focused techniques
- Coping skills
- Motivational Interviewing
- Crisis Intervention
- Mental Health Assessment
- Individual Counseling
- Adolescent Counseling
- Evidence-Based Practice
- Therapeutic relationship-building
- Trauma-informed care
Timeline
Associate Marriage Therapist
Hillcrest Family Services
03.2024 - 08.2024
Service Coordinator
Optimae Life Services
07.2003 - 10.2018
Master of Science - Marriage And Family Therapy
Walden University
Bachelor of Science - Psychology With A Minor in Family Studies
Weber State University
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