Theresa Hamlin

Cortland,IL

Summary

Proactive and diligent job seeker with strong organizational skills, seeking an entry-level position. Eager to support the team in achieving company objectives by effectively managing multiple priorities. With a proven track record of significantly improving project turnaround times, I bring a goal-oriented mindset and exceptional communication skills to foster teamwork and achieve organizational success.

Overview

years of professional experience

Work History

Medical Correspondence Rep

Hauser Ross Eye Institute

07.2018 - Current

Responded to 25 or more customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Collected, arranged, and input information into database system.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

Patient Service Scheduler

Northwestern Medicine

01.2013 - 07.2018

Managed ongoing relationships with referring physicians'' offices to facilitate efficient coordination of care for shared patients.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Assisted in training new schedulers on best practices, software usage, and effective communication techniques.
Provided exceptional customer service to patients, addressing their concerns, and answering questions related to appointments and services offered.
Ensured HIPAA compliance while handling sensitive patient data during scheduling activities.
Answered phone calls and messages for over 25 medical physicians, medical facilities, scheduling appointments, and handling patient inquiries.

Education

Associate of Arts - Social Services

Kishwaukee College

Malta, IL

12.2024

High School Diploma -

Thornwood High School

South Holland, IL

06.1997

Skills

Customer Support
Goal-oriented mindset
Customer Relations
Data entry proficiency
Multitasking Abilities
Excellent Communication

Teamwork and Collaboration
Attention to Detail
Organizational Skills
Problem-Solving
Task Prioritization

Volunteerism

I currently volunteer at The Well, a transitional living facility in Elburn. This non-profit organization provides housing for at-risk mothers who have been displaced due to homelessness, domestic altercations, or other unfortunate life events.

Timeline