Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Hardin

Jacksonville,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

15
15
years of professional experience

Work History

Sales Floor Manager /Repairman /Shipment Clerk

House Of Lamps And Shades
03.2022 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
  • Estimated costs to perform specific repair work for over 10 customers with 100% accuracy.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Driver/Warehouse Worker

CBM
04.2021 - 03.2022
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Set up displays and signage to attract customers and boost sales for markets at their locations.
  • Reconciled inventory and customer orders regularly to monitor product availability.
  • Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Loaded and unloaded boxes and pallets of merchandise weighing as much as 75 pounds.
  • Visited customers to stock retail shelves and document inventory levels.
  • Refilled up to 15 machines each day.

Unloader

UPS
10.2021 - 02.2022
  • Handled packages with care while transporting from truck to loading dock.
  • Unloaded packages with care and placed in proper staging area.
  • Maintained organized work area by storing equipment safely and properly.
  • Assisted other team members in navigating large loads.
  • Lifted and slid packages weighing up to 75+ pounds on conveyor belts to transport items.
  • Monitored weights and dimensions of boxes and pallets for compliance with standards.

Sales Associate /Supervisor

BoxLunch
12.2019 - 04.2021
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Issued receipts and processed refunds, credits or exchanges.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Attached labels to finalized products before shipment for any ship from store products.

Receptionist /Housekeeper

Red Roof Inn Plus
11.2018 - 12.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Collected room deposits, fees and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Outbound Customer Service Representative

Brookside Lawn Services
11.2017 - 11.2018
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Discovered qualified prospects within target markets to drive new sales opportunities.
  • Followed-up on leads produced by outbound marketing campaigns based on established criteria.
  • Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
  • Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence.
  • Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Server /Bartender

Q-Ball
03.2015 - 11.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Hostess /Server /Kitchen Helper

Brookdale Senior Living Facility
04.2012 - 03.2015
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Paid close attention to instructions from supervisor to complete tasks on time.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to kitchen staff quickly and accurately.

Cashier /Sales Associate /Replenishment Team Member

Victoria's Secret & PINK
09.2009 - 04.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.

Education

High School Diploma -

Englewood High School
Jacksonville, FL
05.2012

Skills

  • Quick Learner
  • Money Handling
  • Product and Service Sales
  • Excellent People Skills
  • Strong Customer Service /Verbal and Written Communication
  • Professional, Mature, and Friendly
  • Organized and Efficient
  • Effective Multi-tasker
  • Creative Problem Solving
  • High Energy
  • Driving /Box Truck
  • Computer Skills
  • Mechanically Inclined

Timeline

Sales Floor Manager /Repairman /Shipment Clerk

House Of Lamps And Shades
03.2022 - Current

Unloader

UPS
10.2021 - 02.2022

Driver/Warehouse Worker

CBM
04.2021 - 03.2022

Sales Associate /Supervisor

BoxLunch
12.2019 - 04.2021

Receptionist /Housekeeper

Red Roof Inn Plus
11.2018 - 12.2019

Outbound Customer Service Representative

Brookside Lawn Services
11.2017 - 11.2018

Server /Bartender

Q-Ball
03.2015 - 11.2017

Hostess /Server /Kitchen Helper

Brookdale Senior Living Facility
04.2012 - 03.2015

Cashier /Sales Associate /Replenishment Team Member

Victoria's Secret & PINK
09.2009 - 04.2012

High School Diploma -

Englewood High School

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Theresa Hardin