Theresa Haynes
New Martinsville,WV
Summary
Dedicated Day Services Manager enthusiastic about helping diverse individuals and offering experience with regulatory requirements. Knowledgeable in Behavioral Health and Management Techniques. Major experience in organizational skills, leadership skills, communication skills, and patience. Bringing successful career history comprising more than 10 years.
Overview
12
12
years of professional experience
Work History
Day Treatment Manager
Northwood Health Systems
New Martinsville, West Virginia
02.2013 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 25 West Virginia Waiver individual facility, providing guidance and leadership to over 14 employees.
- Developed weekly staffing and client schedules.
- Billed, organized, scanned, and uploaded daily and monthly client specific documentation.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Fast Food Crew Member
Burger King
New Martinsville, West Virginia
05.2010 - 02.2013
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Associate of Applied Science - Special Education
West Virginia Northern Community College
New Martinville, WV05.2014
High School Diploma -
Magnolia High School
New Martinsville, WV05.2012
Skills
- Employee Work Scheduling
- Excellent Organizational Skills
- Excellent Communication Skills
- Excellent Leadership Skills
- Excellent Problem Solving
- Mentally Handicapped and Developementally Disabled hands on and management experience
Timeline
Day Treatment Manager
Northwood Health Systems
02.2013 - Current
Fast Food Crew Member
Burger King
05.2010 - 02.2013
Associate of Applied Science - Special Education
West Virginia Northern Community College
High School Diploma -
Magnolia High School
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