Theresa Hernandez
Houston,Texas
Summary
Proven Patient Access Representative with a track record of enhancing patient trust and streamlining registration processes at Harris Health. Expert in HIPAA compliance and insurance verification, demonstrating exceptional customer service skills. Achieved significant improvements in patient registration efficiency through advanced EPIC computer skills, contributing to a more effective healthcare delivery system.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Harris Health
02.2014 - Current
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Utilized advanced computer software systems to effectively manage patient registration, documentation, and reporting tasks.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
Customer Service Representative
City of Houston Health Department (WIC Services)
02.1999 - 07.2013
- Used computer system Texin for WIC information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reviewed clients income to determine eligibility for WIC services.
- Provided excellent customer care by assisting client with outside services if they did not meet income poverty guidelines.
- Provided nutrition education classes for clients on eating habits.
Eligibility Counselor
Harris County Hospital District
09.1993 - 12.1998
- Interviewed patients for Gold card assistance for Healthcare assistance.
- Assisted outside agency workers with documents needed for patients needing Healthcare services.
- Processed Gold card application in system to determine patients plan.
- Responsible for gathering patients demographic, employment or agency letter to determine eligibilty.
Education
High School Diploma -
John H. Reagan High
Houston, TX08-1990
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Eligibility Determination
- EPIC computer skills
Certification
- Diversity and Inclusion in the Workplace Certificate.
- Ethics in Healthcare Certificate.
- HIPAA Compliance Certification.
- Emotional Intelligence and Communication Skills Certification.
Languages
Spanish
Full Professional
Timeline
Patient Access Representative
Harris Health
02.2014 - Current
Customer Service Representative
City of Houston Health Department (WIC Services)
02.1999 - 07.2013
Eligibility Counselor
Harris County Hospital District
09.1993 - 12.1998
- Diversity and Inclusion in the Workplace Certificate.
- Ethics in Healthcare Certificate.
- HIPAA Compliance Certification.
- Emotional Intelligence and Communication Skills Certification.
High School Diploma -
John H. Reagan High
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