Theresa Hershberger

• Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
• Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
• Trained new staff on standard operating procedures, enhancing team performance and safety compliance.
• Implemented process improvements, increasing operational efficiency and minimizing waste in warehouse activities.
• Monitored shipping and receiving activities, ensuring timely processing and accurate documentation of shipments.
• Developed training materials for staff development, fostering a culture of continuous improvement within the team.
• Conducted regular audits of inventory systems, maintaining accuracy and supporting effective decision-making in supply chain management.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
• Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
• Developed waste reduction program that not only saved costs but also aligned with sustainability goals.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Customer service, stocking, assisting customers with issues

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained cleanliness and organization of sales floor, ensuring optimal product placement.
• Operated cash register efficiently, processing transactions accurately and promptly.
• Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
• Stocked shelves and replenished inventory to ensure product availability for customers.
• Participated in training sessions to develop knowledge of products and services offered.
• Addressed customer complaints professionally, providing effective solutions to enhance loyalty.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Documented incidents and maintained accurate logs of daily activities for review by supervisors.
• Assisted in training new officers on standard operating procedures and facility policies.
• Led conflict resolution initiatives among inmates to promote a safe living environment within the facility.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
• Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
• Bolstered team morale and cooperation through effective leadership and communication.
• Reduced inmate altercations through proactive conflict resolution strategies.
• Responded to emergency situations and de-escalated hostile confrontations.

• Hands on instruction of an ATI Solar tracking system.
• Instruct NABCEP PVA classes