Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Theresa Hochstine

Dunkirk,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Crew Member

Burger King
Dunkirk, NY
06.2022 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.

Campaign Organizer

CADC LLC
Buffalo, NY
06.2022 - 06.2022
  • Reviewed and used data to make recommendations to improve campaign performance, media touchpoints and journey.
  • Demonstrated outstanding collaboration across organization and managed many tasks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Breakfast Coordinator

Burger King
Fredonia, NY
07.2020 - 06.2022
  • Opening procedures(disarming alarm, count the safe, review and print morning reports
  • Breakfast inventory, processing refunds and resolving customer complaints.
  • Assisted with training and development of food and beverage team.
  • Approached guests and employees with personable and welcoming attitude to promote friendly environment.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Cashier

Dollar General
Dunkirk, NY
04.2020 - 05.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.

Advertising Sales Representative

Jamestown Post-Journal
Jamestown, NY
12.2019 - 04.2020
  • Developed strong relationships with advertisers and negotiated pricing following established procedures.
  • Created and presented media and advertising packages to prospective customers.
  • Helped customers in determining design and layout of sold and spec ads.
  • Conducted market research to attract clients in new territories.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Made outbound calls to existing customers to upsell advertising packages.

Residential Advisor

Cassadaga Job Corps Academy
Cassadaga, NY
09.2019 - 12.2019
  • Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
  • Established consistent relationships with students to maintain professional boundaries.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Assisted students in handling tough situations to resolve problems.
  • Maintained individual records of emergency contacts and administrative support documentation for students.
  • Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards through building and room rounds.

Upfront Review Clerk

LINCARE A LINDE COMPANY
Hamburg, NY
02.2019 - 07.2019
  • Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
  • Maintained files and controlled records to show correspondence activities.
  • Communicated with executives about consistent customer issues.

Customer Service Representative

Spectrum
West Seneca, New York, NY
03.2018 - 12.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Second shift supervisor

Tim Hortons
Dunkirk, NY
06.2013 - 12.2017
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Packer

Fieldbrook Farms
Dunkirk, United States
10.2012 - 11.2012
  • Packaging ice cream and checking for soiled product and also cleaning the locker rooms when the line went down.
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.

Education

Associate's degree - English

Jamestown Community College
05.2022

High -

Dunkirk Senior Highschool
06.2012

Skills

  • Customer Service
  • Scheduling
  • Outlook
  • Excel
  • Data Entry
  • Billing
  • Medical Terminology
  • Organizational Skills
  • Typing
  • Insurance Verification
  • Guest services
  • Barista experience
  • Classroom experience
  • Experience with children
  • Childcare
  • Microsoft Excel
  • Microsoft Word
  • Writing skills
  • English
  • Assessments
  • Proofreading
  • Using basic scheduling and organizational skills in office setting
  • Planning and managing resources to accomplish organizational goals
  • Customer focus & orientation
  • Responding to customer situations with sensitivity
  • Data entry
  • Identifying and resolving common customer issues
  • Performing basic computer operations, navigating a Windows OS, and troubleshooting common
  • Computer problems
  • Employee Training and Supervision
  • Store Opening and Closing
  • Cash Drawer Operations
  • Customer Relations
  • Inventory Counts
  • Production Line Work
  • Adaptability and Flexibility
  • Teamwork and Collaboration

Additional Information

  • Willing to relocate to:, Jamestown, NY - Buffalo, NY - Mayville, NY Authorized to work in the US for any employer

Timeline

Crew Member

Burger King
06.2022 - Current

Campaign Organizer

CADC LLC
06.2022 - 06.2022

Breakfast Coordinator

Burger King
07.2020 - 06.2022

Cashier

Dollar General
04.2020 - 05.2020

Advertising Sales Representative

Jamestown Post-Journal
12.2019 - 04.2020

Residential Advisor

Cassadaga Job Corps Academy
09.2019 - 12.2019

Upfront Review Clerk

LINCARE A LINDE COMPANY
02.2019 - 07.2019

Customer Service Representative

Spectrum
03.2018 - 12.2018

Second shift supervisor

Tim Hortons
06.2013 - 12.2017

Packer

Fieldbrook Farms
10.2012 - 11.2012

Associate's degree - English

Jamestown Community College

High -

Dunkirk Senior Highschool

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Theresa Hochstine