Theresa Hoffacker
New Oxford,PA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and patient care, notably at USPS and Hanover Hall Nursing and Rehabilitation Center. Excelled in conflict resolution and POS system operations, enhancing customer satisfaction and streamlining transaction processes. Proven track record in fostering positive customer engagements and achieving sales goals, demonstrating exceptional teamwork and interpersonal communication skills.
Overview
44
44
years of professional experience
Work History
Retail Sales Associate
USPS
08.1994 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
CNA
Hanover Hall Nursing and Rehabilitation Center
08.1980 - 05.1982
Assisting with patient care
Education
High School Diploma - Academic
Delone Catholic High School
McSherrystown, PA06.1982
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Flexible schedule
- Conflict resolution
- POS system operations
- Customer needs assessment
- Transaction processing
- Sales expertise
- Policy and procedure adherence
- Interpersonal and written communication
- Stock replenishment
- Independent judgement
- Order processing
- Upselling strategies
- Sales goals attainment
- Product merchandising
- Merchandise display
- Point of sale operation
- Product promotions
- Complaint management
- Truck unloading
- Dispute mediation
- Regulatory compliance
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Data entry
- Cash drawer balancing
- Inventory audits
- Email marketing
- Upselling and cross selling
- Positive and professional
- Rapport development
- Returns and exchanges
- Retail merchandising expertise
- Sales goal achievement
- Sales report generation
- Backroom organization
- Account assistance
- Barcode scanning
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Organization
- Adaptable and flexible
- Positive customer engagement
- Flexible hours
- Team cooperation
Timeline
Retail Sales Associate
USPS
08.1994 - 02.2024
CNA
Hanover Hall Nursing and Rehabilitation Center
08.1980 - 05.1982
High School Diploma - Academic
Delone Catholic High School
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