Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Howell

Elkhart,IA

Summary

Detail-oriented and methodical Systems Liaison III offering 33 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

33
33
years of professional experience

Work History

Systems Liaison III

Principal Financial Group
10.1990 - 08.2023
  • Did Disaster Recovery testing to make sure the system would be working as designed, if a real disaster were to occur
  • Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Reduced operational costs by identifying areas for optimization and implementing cost-saving measures across departments.
  • Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
  • Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.-
  • Collaborated with other departments, identifying and addressing areas needing improvement.
  • Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
  • Collected and analyzed data to identify trends and opportunities for improvement.
  • Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
  • Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.

Education

Associate of Science - Business Administration

Some College
Ankeny, IA

DMACC
Ankeny, IA

Skills

  • Technical Support
  • Problem Solving
  • Teamwork Abilities
  • Organizational Skills
  • Customer Service
  • Multitasking
  • Attention to Detail
  • Active Listening
  • Time Management
  • Decision Making

Timeline

Systems Liaison III

Principal Financial Group
10.1990 - 08.2023

Associate of Science - Business Administration

Some College

DMACC

Similar Profiles

CREATE PROFILE
Theresa Howell