Theresa Hudak

Customer Service Representative

Pool City inc

Toms River, NJ

03.2022 - 09.2024

Resolved customer complaints promptly and efficiently.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Provided exceptional customer service to ensure customer satisfaction.
Developed strong customer relationships to encourage repeat business.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided accurate information about products and services to customers.
Answered inbound calls, chats and emails to facilitate customer service.
Developed strong relationships with customers by providing personalized assistance and support.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Maintained a high level of professionalism when dealing with difficult customers.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered customer inquiries and provided accurate information regarding products and services.
Took special orders in person and over telephone, generating additional revenue every month.
Updated system with order specifics and customer details, preferences, and billing information.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Collected deposits or payments and arranged for billing.
Developed positive relationships with customers through friendly interactions.
Answered customer inquiries via phone, email, and chat.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Completed day-to-day duties accurately and efficiently.