Theresa Hurst
Huntington Beach,CA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Pasea Hotel & Spa
Huntington Beach, CA
10.2021 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Front Desk Agent
Holiday Inn Express Santa Ana
Santa Ana, CA - California
08.2019 - 05.2020
Front Desk Agent/Sales Champion
Best Western Surf City
Huntington Beach, CA
03.2016 - 05.2020
Education
Dental Assistant Certification - Dental Assisting
Bryman College
Ontario, CA04.2003
Skills
- Inquiry Response
- Personable Demeanor
- Tour Arrangements
- Lobby Auditing
Timeline
Front Desk Agent
Pasea Hotel & Spa
10.2021 - Current
Front Desk Agent
Holiday Inn Express Santa Ana
08.2019 - 05.2020
Front Desk Agent/Sales Champion
Best Western Surf City
03.2016 - 05.2020
Dental Assistant Certification - Dental Assisting
Bryman College
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