Summary
Overview
Work History
Education
Accomplishments
Websites
Affiliations
Timeline
Generic
Theresa Jauernig

Theresa Jauernig

Columbus,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Versatile professional effective at being flexible and accommodating to unique needs. Committed to providing quality service in all facets. Trustworthy in executing business and goals.

Overview

39
39
years of professional experience

Work History

Hostess

Magnolia Society
Columbus, TX
07.2024 - Current
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Accurately recorded customer information into reservation system.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Shop Owner

OwlGals Natural Health & Boutique with Truvy
Columbus, TX
03.2012 - Current
  • Developed and implemented marketing strategies to increase sales.
  • Created a customer loyalty program to reward repeat customers.
  • Trained and managed shop staff, including delegating tasks and scheduling shifts.
  • Maintained inventory levels by ordering stock as needed.
  • Processed payments, calculated taxes, and prepared invoices for customers.
  • Assisted with product development to create new items for the store.
  • Planned in-store displays to attract shoppers and promote products.
  • Organized special events such as promotional days or discounts to boost sales.
  • Handled customer inquiries, complaints, and returns professionally.
  • Provided excellent customer service to ensure customer satisfaction.
  • Researched industry trends to stay current on market changes.
  • Analyzed sales data to identify opportunities for growth.
  • Reviewed financial statements regularly to assess profitability of operations.
  • Established policies regarding pricing, promotions, refunds, returns.
  • Ensured compliance with safety regulations in the shop environment.
  • Inspected merchandise before stocking it on shelves or selling it online.
  • Updated point-of-sale systems with accurate product information.
  • Coordinated deliveries of goods from suppliers in a timely manner.
  • Maintained inventory and approved contracts to ensure availability of products for customers.
  • Prepared for new product lines and seasonal changes by running in-store and online clearance events.
  • Increased business by developing new marketing and promotional strategies.
  • Monitored financial objectives and prepared budgets according to projections.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Sales Associate

David's Bridal
Cordova, TN
03.2006 - 04.2008
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Developed trusting relationships with customers by making personal connections.

Night Auditor

Country Hearth Inn
Columbus, TX
05.1997 - 02.2001
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Provided support to housekeeping staff by preparing keys for departing guests when requested.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Reported any discrepancies immediately upon discovering them.
  • Prepared detailed audit reports at the end of each shift.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Administered employee time records ensuring compliance with company policy.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
  • Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Documented wake-up requests and set up automatic calls in system.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Generated daily, weekly, and monthly reports to close out day and meet objectives.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.

Leasing and Marketing Manager

Magnolia Place
Columbus, TX
01.1993 - 12.1996
  • Developed and implemented effective strategies to increase leasing volume and occupancy rates.
  • Created promotional materials, such as flyers and brochures, for marketing campaigns.
  • Conducted market research and analysis to identify potential tenants.
  • Negotiated leases with prospective tenants and monitored lease agreements for compliance.
  • Managed tenant relations by responding to inquiries, addressing complaints, and resolving issues in a timely manner.
  • Organized events and activities to attract new tenants and retain existing ones.
  • Developed relationships with local real estate agents to promote rental units.
  • Performed regular property inspections to ensure safety standards are met.
  • Advised on property upgrades or repairs necessary to improve the appearance of properties.
  • Maintained accurate records of all leasing activity including applications, rent payments, renewals.
  • Analyzed financial data related to leasing operations such as budgeting, cash flow management.
  • Implemented innovative advertising techniques to enhance visibility of available units online and in print media.
  • Monitored competitors' activities in order to stay ahead of the competition.
  • Generated reports detailing monthly performance metrics related to leasing operations.
  • Reviewed current policies related to leasing operations ensuring they meet legal requirements.
  • Designed promotional campaigns targeting key demographic groups in order to maximize exposure.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Met with clients to negotiate management and service contracts.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.

Web Designer and Ad Sales Column Journalist

The Ad-vantage
Columbus, TX
04.1993 - 11.1996
  • Created prototypes, mockups, and visual designs to illustrate the look and feel of web pages.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Designed logos, icons, images, and banners for websites.
  • Assisted with content creation including copywriting and editing text.
  • Contributed ideas during brainstorming sessions for new website features.
  • Developed and implemented visual merchandising strategies to increase sales.
  • Assisted customers with selecting appropriate products for their needs.
  • Provided advice on the best design solutions for customer projects.
  • Organized promotional events to introduce new products or services to potential clients.
  • Generated reports outlining sales performance, customer preferences, and other relevant data.
  • Developed pricing structures that maximized profit margins while remaining competitive in the marketplace.
  • Conducted regular follow-up calls with existing customers to assess satisfaction levels, discuss additional service offerings, and address any issues or concerns they may have had.
  • Created marketing materials such as flyers, brochures, ads., that showcased products and services offered by the company.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Monitored weekly, monthly and quarterly achievement goals.

Payroll Clerk

BK Management
Houston, TX
07.1988 - 11.1992
  • Processed payroll information for up to 400 employees, including calculating wages and deductions.
  • Compiled data from timesheets and other records to determine hours worked and pay rate.
  • Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
  • Resolved discrepancies in employee payments and benefits calculations.
  • Maintained accurate records of all payroll transactions.
  • Assisted in the preparation of monthly financial reports related to payroll activities.
  • Prepared tax documents such as W-2 forms, 1099s, 941s., for submission to government agencies.
  • Responded to inquiries regarding wage garnishments, taxes, 401 contributions.
  • Performed reconciliation of payroll accounts on a regular basis.
  • Tracked vacation accruals and personal leave balances for each employee.
  • Analyzed overtime costs against budget projections on a periodic basis.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Processed and issued employee paychecks, statements of earnings and deductions.

Cashier

Burger King
Columbus, TX
05.1986 - 12.1988
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Weimar High School
Weimar, TX
05-1988

Accomplishments

  • Achiever top rank in record time of 2 marketing companies with OwlGals. Was part of the top 1% elite with access to profit sharing pools and had the privilege of being on stage and sharing my knowledge with large rooms of independent associates, to help them further their careers. Achieved many awards of excellence and is a rare million dollar earner in the mlm industry.

Affiliations

I have built and maintained large social media platforms, groups and potential customer lead groups. The largest being 126,000.

Timeline

Hostess

Magnolia Society
07.2024 - Current

Shop Owner

OwlGals Natural Health & Boutique with Truvy
03.2012 - Current

Sales Associate

David's Bridal
03.2006 - 04.2008

Night Auditor

Country Hearth Inn
05.1997 - 02.2001

Web Designer and Ad Sales Column Journalist

The Ad-vantage
04.1993 - 11.1996

Leasing and Marketing Manager

Magnolia Place
01.1993 - 12.1996

Payroll Clerk

BK Management
07.1988 - 11.1992

Cashier

Burger King
05.1986 - 12.1988

Weimar High School

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Theresa Jauernig