Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theresa Johnson

Morgantown,WV

Summary

Proven track record in enhancing operational efficiency and client satisfaction at Village Caregiving, showcasing strong organizational and Microsoft Excel skills. Excelled in roles requiring critical thinking and administrative support, achieving significant improvements in project delivery and customer service. Demonstrated dependability and ethical problem-solving, contributing to a positive and results-driven work environment.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Caregiver

Village Caregiving
12.2023 - Current
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Receptionist

Jackson Hewitt
12.2008 - 02.2009
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Project Leader

GIRLS SCOUTS BLACK DIAMOND COUNSEL
03.2006 - 08.2008
  • Served as an escalation point for internal teams when addressing complex issues or conflicts during projects'' implementation phases.
  • Maintained strict adherence to quality standards, ensuring the delivery of exceptional results to clients.
  • Ensured compliance with industry regulations by staying informed about changes in legislation affecting the company''s operations or projects.
  • Conducted thorough post-project evaluations to identify areas for future improvement in both processes and performance metrics.
  • Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
  • Managed team meetings and discussed project's goals and objectives.
  • Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
  • Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.

Administrative Assistant

TRC Staffing
02.2000 - 08.2003
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Correctional Officer

Department of Corrections
11.1994 - 11.2000
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Interviewed inmates to obtain information and assess needs.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.

Education

Bachelor of Science - Bible Studies

Lancaster Bible College
Lancaster, PA
12.2025

Associate of Applied Science - Paralegal

West Virginia Junior College - Morgantown
Morgantown, WV
07.2003

Skills

  • Dependable and Responsible
  • Time Management
  • Multitasking and Organization
  • Strong Ethics
  • Problem-Solving
  • Complex Problem-Solving
  • Computer Skills
  • Microsoft Word
  • Data Entry
  • Microsoft Excel
  • Office Management
  • Clerical Support
  • Customer Service
  • Critical Thinking
  • Customer and client relations
  • Scheduling and calendar management
  • Computer Proficiency
  • Administrative Support

Certification

  • CNP - Certified Notary Public

Timeline

Caregiver

Village Caregiving
12.2023 - Current

Receptionist

Jackson Hewitt
12.2008 - 02.2009

Project Leader

GIRLS SCOUTS BLACK DIAMOND COUNSEL
03.2006 - 08.2008

Administrative Assistant

TRC Staffing
02.2000 - 08.2003

Correctional Officer

Department of Corrections
11.1994 - 11.2000

Bachelor of Science - Bible Studies

Lancaster Bible College

Associate of Applied Science - Paralegal

West Virginia Junior College - Morgantown

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Theresa Johnson