Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Johnson

Camano,WA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Procedural Scheduler/Patient Care Coordinator

Optum
Everett, WA
06.2024 - Current
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Scheduled and confirmed appointments.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Scheduled patients using the EPIC computer program for in-office procedures.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Monitored office mailbox for business support needs and requests.
  • Proficient in TEAMS for communication with staff.
  • Offered reception coverage to relieve co-worker during absences or breaks.
  • Greeted guests to assist in scheduling patients for procedures.

Nursing Assistant

Life Care Center of Sedro Woolley
Sedro-Woolley, WA
10.2023 - 12.2023
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Collected specimens for laboratory testing such as urine samples and blood draws.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Conducted regular rounds to check on patients' safety and proactively address issues.

Nurse Assistant

Providence Hospital and Medical Center
Everett, WA
05.2023 - 10.2023
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
  • Answered call lights promptly and responded to requests from patients in a timely manner.
  • Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
  • Provided emotional support for family members during difficult times in the hospital setting.
  • Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
  • Reported any changes in patient condition immediately to the RN or physician on duty.
  • Participated in team meetings with other healthcare professionals about individual patient plans of care.
  • Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous visit experience.

Escrow Closer/Bookkeeping Assistant

Guardian Northwest Title & Escrow
Mount Vernon, WA
04.2020 - 04.2023
  • Reviewed documents, verified accuracy of information, and obtained signatures for real estate transactions.
  • Identified potential issues in escrow instructions to ensure compliance with state regulations.
  • Compiled closing packages for buyers, sellers, lenders, and other parties involved in real estate transactions.
  • Verified financial details such as loan amounts and interest rates on mortgage documents.
  • Reconciled closing costs to ensure accurate distribution of funds at closing.
  • Prepared HUD-1 settlement statements for review by all parties involved in the transaction.
  • Assisted customers with questions regarding their escrow accounts or closing process.
  • Maintained records of closed escrow files according to company policy and procedures.
  • Generated reports summarizing activity related to escrow closings and disbursements.
  • Coordinated with lenders, brokers, agents, attorneys, surveyors, appraisers and others involved in the transaction process.
  • Reviewed legal documents including deeds of trust and transfer tax declarations.
  • Provided customer service throughout the entire escrow process from start to finish.
  • Ensured that all necessary documents were signed correctly before finalizing a transaction.
  • Conducted post-closing audits on completed files for accuracy and completeness.
  • Cultivated and strengthened productive relationships with customers and professionals like lawyers and lenders.
  • Searched title history and cleared issues.
  • Generated and reviewed monthly reports.
  • Processed accounts receivable and payable and handled bank reconciliations.
  • Verified accuracy of invoices and other accounting documents or records.
  • Monitored accounts to ensure payments are up to date.

Escrow Assistant/Jr. Closer/Bookkeeping Assistant

Chicago Title Insurance Company
Mount Vernon, WA
03.2019 - 04.2020
  • Organized and maintained filing systems for documents and records.
  • Provided administrative support to senior management team.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Greeted visitors, clients and guests in a professional manner.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Entered data into databases accurately and efficiently.
  • Scanned documents using high-speed scanners for digital archiving purposes.
  • Handled confidential information with discretion and integrity.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phones and routed voicemails to respective employees.
  • Collected monies for real estate transactions and reconciled accounts
  • C

Director of Rehab Services/PT Assistant

Independence Rehabilitation
Bellevue, WA
03.2018 - 03.2019
  • Conducted performance reviews of staff members to ensure quality of care.
  • Monitored patient progress and outcomes to identify areas for improvement.
  • Collaborated with other departments to enhance service delivery.
  • Provided regular coaching and mentoring to staff members as needed.
  • Participated in interdisciplinary team meetings to coordinate care plans.
  • Created reports regarding patient outcomes and departmental operations.
  • Identified opportunities for process improvements within the department.
  • Managed budgeting activities related to staffing, supplies, and equipment needs.
  • Coordinated efforts between multiple teams across a variety of disciplines.
  • Reviewed clinical documentation to ensure accuracy and completeness.
  • Served as a liaison between department personnel, physicians, patients, families.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Education

Nursing Assistant

MED PREP
Everett, WA
05-2023

Associate of Arts - Physical Therapist Assistant

Green River Community College
Auburn, WA
06-1992

Skills

  • Call Management
  • Computer Skills
  • Critical Thinking
  • Account Management
  • Schedule verification
  • Staff Coordination
  • Attention to Detail
  • Problem-Solving

Timeline

Procedural Scheduler/Patient Care Coordinator

Optum
06.2024 - Current

Nursing Assistant

Life Care Center of Sedro Woolley
10.2023 - 12.2023

Nurse Assistant

Providence Hospital and Medical Center
05.2023 - 10.2023

Escrow Closer/Bookkeeping Assistant

Guardian Northwest Title & Escrow
04.2020 - 04.2023

Escrow Assistant/Jr. Closer/Bookkeeping Assistant

Chicago Title Insurance Company
03.2019 - 04.2020

Director of Rehab Services/PT Assistant

Independence Rehabilitation
03.2018 - 03.2019

Nursing Assistant

MED PREP

Associate of Arts - Physical Therapist Assistant

Green River Community College

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Theresa Johnson