Theresa Kane-Mackenzie
Mullica Hill,NJ
Summary
Dynamic and results-driven with over 25 years of experience in driving market share growth through a consultative sales approach and a consistent focus on delivering ROI. Expertise in title operations, sales, support, software technology, production, and underwriting support. A proven industry leader skilled in aligning people, processes, and strategies to optimize operations; building strong relationships through customized training and service models; and generating revenue that consistently exceeds targets, setting new benchmarks for the region. Proficient in conducting sales analysis, generating reports, and assessing product placement to effectively prioritize the sales pipeline and enhance overall performance.
Overview
19
19
years of professional experience
Work History
Consultant
NATIONAL INDEPENDENT AGENCY SOLUTIONS (NAIS)
01.2023 - 09.2024
- Delivered end-to-end support to title agents, assisting with title insurance transactions, underwriting guidance, and production solutions to streamline their workflow
- Trained agents on complexities of emerging technologies in title insurance processing, helping them stay ahead of industry changes and improve operational efficiency
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
State Manager Pa NJ
Alliant National Title
01.2024 - 06.2024
- Developed communications materials to promote organizational plans and initiatives.
- Cultivated internal support for business plans and with external industry partners.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Vice President, Northeast Agency Manager
FIRST NATIONAL TITLE INSURANCE COMPANY
01.2022 - 01.2023
- Leveraged extensive professional network across Northeast region to engage and expand a national vendor network, driving business growth and strengthening market presence
- Developed and grew brand by onboarding new customers, cultivating key accounts, and fostering long-term relationships to enhance revenue and loyalty
- Oversaw customer experience, conducting weekly meetings, providing new agency training, and offering operational support for title production platform to ensure seamless service delivery
- Facilitated enrollment process for vendors to become independent agents, ensuring compliance and alignment with business objectives
- Monitored reconciliation reports and production metrics, analyzing data to implement strategic improvements that optimized performance and operational efficiency.
- Increased company growth through collaboration with sales and marketing departments.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
Vice President Sales Northeast Region
Fidelity National Title/TitleWave RE Solutions
01.2018 - 11.2021
- Managed a portfolio of 700+accounts and agent relationships, driving a profit margin increase of over 35% through targeted sales strategies and client engagement
- Expanded agent relationships within three years, significantly boosting regional presence and market share
- Oversaw the processing of 59,000 files within the first four months, optimizing workflows and ensuring operational efficiency to meet growing demand
- Implemented growth-focused sales initiatives, leading to consistent revenue growth and enhanced client retention across the Northeast region
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Directed technological improvements, reducing waste and business bottlenecks.
- Represented organization at industry conferences and events.
- Initiated strategy to drive company growth and increase market share and profitability.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Managed financial, operational and human resources to optimize business performance.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Developed tailored strategies for individual agents, aligning their business goals with company offerings to strengthen partnerships and drive long-term success.
Sales Account Executive
DATA TRACE INFORMATION SERVICES LLC
04.2017 - 06.2018
- Led sales and operational strategy coordination across a five-state territory, driving alignment between business development and service delivery teams to maximize growth
- Closed $2.3M in contracts during the first quarter of 2018, demonstrating exceptional sales performance and strong market penetration.
- Developed customized sales strategies to meet the specific needs of clients across multiple states, ensuring consistent revenue growth and market expansion
- Built and maintained strong client relationships, focusing on long-term partnerships and delivering tailored solutions that aligned with client objectives
- Monitored and analyzed sales performance, using data-driven insights to refine strategies and increase operational efficiency across the multi-state territory.
Agency Sales Representative Pa, De
STEWART TITLE GUARANTY COMPANY
01.2006 - 03.2017
- Managed licensing process for agents, facilitating their ability to operate across states while ensuring compliance with state-specific requirements, including title insurance regulations and escrow practices
- Conducted pre- and post-quarterly audits of agent operations, providing training on compliance, technology, and procedures for a new policy production platform to enhance operational effectiveness
- Led integration and adoption of a new title production platform, ensuring seamless transition and user proficiency among agents to optimize service delivery
- Served as primary liaison for regional builders, establishing a dedicated point of contact to streamline communications and capture title business effectively
- Assisted agents in expanding their businesses, offering guidance on state-specific title insurance rules, search standards, and acceptable fees to promote growth and compliance.
- Prepared and delivered sales presentations to agent & attorney network.
- Increased sales average through prospecting for new business at networking events and cold calling.
Education
Business Administration And Management
Neumann College
Skills
Timeline
State Manager Pa NJ
Alliant National Title
01.2024 - 06.2024
Consultant
NATIONAL INDEPENDENT AGENCY SOLUTIONS (NAIS)
01.2023 - 09.2024
Vice President, Northeast Agency Manager
FIRST NATIONAL TITLE INSURANCE COMPANY
01.2022 - 01.2023
Vice President Sales Northeast Region
Fidelity National Title/TitleWave RE Solutions
01.2018 - 11.2021
Sales Account Executive
DATA TRACE INFORMATION SERVICES LLC
04.2017 - 06.2018
Agency Sales Representative Pa, De
STEWART TITLE GUARANTY COMPANY
01.2006 - 03.2017
Business Administration And Management
Neumann College
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