Theresa K. Blanchfield
Vernon/Rockville,CT
Summary
Dynamic team player with extensive expertise in the medical field and a strong grasp of medical terminology. Demonstrates exceptional communication skills, both verbal and written, while managing time efficiently. Technologically adept, utilizing computer skills to enhance operational efficiency. Bilingual in English and conversational Spanish, facilitating collaboration in diverse environments.
Overview
26
26
years of professional experience
Work History
Team Lead
Carecentrix, Inc.
07.2022 - Current
- Directed workflows and responsibilities of care coordination team.
- Collaborated with leadership and innovation teams to design processes optimizing efficiency.
- Streamlined orientation of new employees with company policies and procedures.
- Conducted remote guidance for efficient execution of provider staffing workflows.
- Performed bi-monthly quality case reviews to verify adherence to established processes and procedures.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
SME/Subject Matter Expert
Carecentrix, Inc.
09.2019 - 07.2022
- Assisted new team members to effectively follow established procedures.
- Supported staffing team by addressing difficult queries and offering workaround solutions.
- Facilitated communication across teams and leadership tiers to address urgent matters.
- Coordinate task distribution optimizing staff productivity.
- Maintained up-to-date records of all transactions related to SME activities.
Care and Service Center/ Staffing Expert
Carecentrix, Inc.
06.2018 - 09.2019
- Coordinated home health and durable medical equipment referrals through effective communication with various medical professionals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained a track record of meeting critical benchmarks in conformance, quality, and operational efficiency.
- Utilized various software and tools to streamline processes and optimize performance.
PCA/Patient Administrative Assistant
Hartford Hospital
Hartford, USA
01.2014 - 06.2018
- Delivered comprehensive patient care across multiple hospital departments.
- Provided administrative support within a healthcare setting.
- Liaised with various medical practitioners, including registered nurses and doctors.
- Employed computer software alongside unit-based systems to ensure accurate documentation.
State Certified Nursing Assistant
St. Francis Medical Center
Hartford, USA
01.2012 - 01.2014
- Provide excellent patient care to postoperative patients
- Prioritize patient needs
- Document vital and specific medical information
- Interface and communicate with all levels of medical staff
Traveling home health aide
VNA
New Britain, USA
01.1999 - 01.2001
- Provide patient care in the home (i.e
- Post discharge care, hospice)
- Communicate patient care and health and/or well being changes to RN in charge
- Travel/transport patients to dr.’s appointments
- Ensuring a safe and nurturing experience while visiting each home
Education
Graduate - Certified Phlebotomy Tech, medical terminology and anatomy and physiology
Tunxis Community College
Farmington, CT01.2011
Graduate - Certified Nursing Assistant
Med Tech of V.A.
Alexandria, V.A.01.1998
Graduate - High school
EC Goodwin Tech RVTS
01.1994
Skills
- Data-Driven Trend Monitoring
- Performance Evaluation
- Project Assignment Management
- Corporate Responsibility Initiatives
- Professional Development Guidance
- Compliance Management
Timeline
Team Lead
Carecentrix, Inc.
07.2022 - Current
SME/Subject Matter Expert
Carecentrix, Inc.
09.2019 - 07.2022
Care and Service Center/ Staffing Expert
Carecentrix, Inc.
06.2018 - 09.2019
PCA/Patient Administrative Assistant
Hartford Hospital
01.2014 - 06.2018
State Certified Nursing Assistant
St. Francis Medical Center
01.2012 - 01.2014
Traveling home health aide
VNA
01.1999 - 01.2001
Graduate - Certified Phlebotomy Tech, medical terminology and anatomy and physiology
Tunxis Community College
Graduate - Certified Nursing Assistant
Med Tech of V.A.
Graduate - High school
EC Goodwin Tech RVTS
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