Theresa Kehoe
Chelsea,MA
Summary
Driven Senior Hairstylist and former 911 Emergency Lead Dispatcher, I excel in client relationship building and advanced haircutting techniques. At Salon Vanessa, I boosted revenue through upselling and enhanced team performance by mentoring. Known for exceptional communication and teamwork, my focus on continuous improvement and client satisfaction consistently exceeds goals.
Overview
2025
2025
years of professional experience
Work History
Senior Hairstylist
Salon Vanessa
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
911 Emergency Lead Dispatcher
Metro North Regional Emergency Communications Center
09.2018 - Current
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Education
High School Diploma -
Northeast Metro Regional Vocational
Wakefield, MA06.1998
Skills
Strong Work Ethic
Continuing education focus
Client Relationship Building
In-depth product knowledge
Customized hair solutions
Advanced Haircutting Techniques
Bridal Hairstyling
Hair extensions specialist
Keratin treatments expertise
Creative Updos
Balayage and ombre techniques
Salon management experience
Creativity and Originality
Teamwork and Collaboration
Customer Service
Social skills
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Active Listening
Hair Styling
Effective Communication
Tool, Equipment, and Surface Sanitizing
Decision-Making
Cash Handling
Relationship Building
Workspace Organization
Client consultation
Customer Consultation
Hair Coloring
Employee Training
Professionalism
Timeline
911 Emergency Lead Dispatcher
Metro North Regional Emergency Communications Center
09.2018 - Current
Senior Hairstylist
Salon Vanessa
High School Diploma -
Northeast Metro Regional Vocational