THERESA KELLY
ALBUQUERQUE,US
Summary
Highly motivated and self-directed Operations Coordinator with extensive experience managing complex administrative and operational support processes in a high-volume educational setting. Proven ability to serve as a primary point of contact and guide over 2,000 employees through essential administrative procedures, including onboarding, compliance documentation, and profile management. Skilled at implementing internal policies, ensuring strict adherence to regulations, and expertly managing, updating, and maintaining large-scale employee files and databases. Recognized for strong organizational and analytical skills, improving operational efficiency, and delivering exceptional customer service to over 5,000 teachers and staff. Experience includes coordinating training efforts, resolving complex employee issues, and streamlining processes to ensure timely and effective administrative and workforce support.
Overview
41
41
years of professional experience
Work History
Substitute Teacher
Kelly Education
11.2020 - 06.2022
- Delivered classroom instruction across multiple APS schools.
- Maintained student engagement and continuity in learning.
- Collaborated with teachers to support effective instruction.
- Adapted lesson plans to meet diverse student needs and learning styles.
- Implemented classroom management strategies to maintain a productive learning environment.
- Developed positive relationships with students, promoting trust and open communication.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Studio Manager
Blue Rose Photography
06.2016 - 11.2020
- Served as second shooter for weddings and events; managed logistics and equipment.
- Designed marketing materials, web content, and social media campaigns.
- Promoted brand awareness through events and client engagement.
- Managed daily studio operations, ensuring efficient workflow and high-quality output.
- Established client relationships, improving customer satisfaction and repeat business rates.
- Coordinated photo shoots from concept to execution, ensuring alignment with client expectations.
- Oversaw equipment maintenance schedules, minimizing downtime and optimizing resource use.
- Increased studio revenue with effective marketing strategies and promotional campaigns.
- Maintained a clean and organized workspace, creating an inviting atmosphere for clients and staff alike.
- Oversaw inventory management, ensuring adequate stock levels for smooth daily operations.
- Coordinated communication between clients and photography team to ensure seamless project execution from start to finish.
- Ensured proper storage of photoshoot tools and maintained accurate records related to equipment maintenance and repairs.
Owner
Chile Rio Foods
03.2012 - 02.2016
- Directed daily operations, finances, catering, and staff leadership.
- Managed kitchen logistics, inventory, and vendor relations.
- Managed daily operations including inventory control and supplier negotiations.
- Developed marketing strategies to increase brand visibility and customer engagement.
- Trained and supervised staff, fostering a collaborative team environment.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Implemented cost-saving measures without compromising on product or service quality.
Owner
Arteriors, Inc.
02.2002 - 06.2009
- Managed business operations, finances, and staff training.
- Launched custom promotions and collaborated with artisans on product design.
- Enhanced store layout for improved product placement and increased foot traffic.
- Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
- Implemented a robust point-of-sale system that improved transaction accuracy and streamlined store operations.
- Expanded retail business through effective marketing campaigns and ongoing promotions.
- Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
- Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
Marketing Manager
Tortilla, Inc.
02.1985 - 02.2011
- Led marketing, promotions, and customer loyalty initiatives.
- Created impactful content across digital, print, and email campaigns.
- Developed and executed comprehensive marketing strategies to enhance brand visibility and customer engagement.
- Managed social media presence, increasing follower engagement through targeted content strategies.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Talent Support / Incident Management
Kelly Services, Inc.
01.2020 - Current
- Served as the primary administrative point of contact for over 2,000 substitute employees, effectively managing and resolving employee needs, boosting daily engagement to 895, and improving fill rates to 93%.
- Managed all aspects of onboarding for a high volume of new hires, successfully expanding the substitute workforce to 2,023 by onboarding 60+ weekly, which included processing background checks, licensure verification, and ensuring program readiness.
- Established and maintained accurate records and documentation by ensuring compliance tracking for over 2,023 employees and resolving complex issues through precise file and system management.
- Developed and streamlined onboarding processes, including knowledge of necessary forms and systems, reducing new hire deployment time to an average of 10 days, ensuring timely staffing support.
- Partnered with HR to implement innovative retention strategies and analyzed staffing data to identify trends, demonstrating strong collaboration and liaison skills.
- Fostered a positive work environment by resolving incidents and managing talent misconduct issues, promoting a culture of accountability and effective communication.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Biology
University of New Mexico
Albuquerque, NMSkills
- Administrative support expertise
- Organization and multitasking
- Staff management
- Administrative support
- Customer service management
- Team collaboration
- Hiring and training
- Human resources
- Training and coaching
- Records management
- Technical support
- Verbal and written communication
- Time management
Timeline
Substitute Teacher
Kelly Education
11.2020 - 06.2022
Talent Support / Incident Management
Kelly Services, Inc.
01.2020 - Current
Studio Manager
Blue Rose Photography
06.2016 - 11.2020
Owner
Chile Rio Foods
03.2012 - 02.2016
Owner
Arteriors, Inc.
02.2002 - 06.2009
Marketing Manager
Tortilla, Inc.
02.1985 - 02.2011
Bachelor of Science - Biology
University of New Mexico