Theresa Kennon

Work History

State of TX-Waco Center for Youth

Waco, TX

07.2019 - 06.2023

Provided Facility Leadership as Assistant Superintendent/Chief Operating Officer to Joint Commission Accredited 74 bed mental health facility for adolescents with 243 employees.
Built exemplary on-the-job expertise from partnering closely with facility superintendent and other state executive leadership.
Expanded business operations through new process development and strategic planning. Resolved facility issues and implemented corrective actions to prevent recurrence. Monitored outcome measures, program outcomes and performance improvement utilizing data analytics.
Developed and revised operational policies and processes, guaranteeing staff maintained compliance with The Joint Commission, federal, state and local laws and regulations.
Provided Oversight to facility Plant Operations, Custodial Services, Food Service, Risk Management, Safety, Quality Assurance, Health Information Management, Employee Training & Development and Facility Automation Management.
Trained in emergency management for prevention, mitigation, preparedness, response and recovery. (ICS-100, ICS-700, ICS-800, ICS-200, ICS-300 and ICS-400). Served as facility ICS Commander (2018-2023).

State of TX-Waco Center for Youth

Waco, TX

01.2018 - 07.2019

Created, oversaw and implemented comprehensive quality management plan for facility (QAPI) including annual review.
Orchestrated data collection, report generation and review of quality issues. Discovered opportunities for performance improvement through data analysis and report assessments (PDSA Cycle).
Tracked quality improvement implementation process and measured results using key performance indicators.
Remained updated on latest Joint Commission, state and federal regulations to serve as internal regulatory resource. Served as facility liaison to The Joint Commission.
Reported quality program updates and metrics to the facility Superintendent and state leadership.
Investigated sentinel events to conduct root cause analysis (RCA) and suggest responsive action to administrators.
Provided oversight to Risk Management, Safety, Health Information Management, Employee Training & Development and Facility Automation Management.
Member if executive leadership team for facility

State of TX-Waco Center for Youth

Waco, TX

07.2011 - 01.2018

Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives. Maintained company confidence and protected business operations by keeping sensitive information confidential.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Managed and tracked expenses to meet company budget requirements. Followed proper accounting and bookkeeping procedures to support audits.
Set up meeting and event logistics for senior management and updated calendars. Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
Coordinated multiple schedules using online calendaring system.
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Supervised the switchboard operator position and cashier position for the facility.
Provided basic accounting and budget information to executives and internal departments
Certified Texas Contract Manager. Served as the facility Contract Manager for all outside vendors.
Notary Public of TX

Dallas Plastic Surgery Institute - Dr. Rod Rohrich

Dallas, TX

03.1994 - 01.2011

Created and implemented policies and procedures for effective practice management. Assisted with development of regulatory compliance systems.
Created and maintained electronic record management (EMR) systems to store data and develop reports.
Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Ordered supplies needed and kept tabs on inventory levels.
Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Complied with OSHA and HIPAA regulations.
Mentored and coached interns and newly hired team members on office procedures and computer systems.
Maintained awareness of government regulations, health insurance changes and financing options.
Monitored inpatient bed use, facilities and staff to provide optimal use of resources for ambulatory surgery center and clinical practice.
CPT/ICD-9, ICD-10 Coding, billing and collections for surgical practice
Provided pre-operative, post-operative direct care and clinical services to patients

Center For Dermatology & Dermatologic Surgery

Dallas, TX

02.1992 - 03.1994

Oversight to Dermatology practice with three physicians and approximately 15 employees.
ICD-9 and CPT Coding, billing, collections, insurance coordinator, accounts receivable.
Dictation for two physicians including operative reports
Implemented and maintained company protocols to facilitate smooth daily activities.
Created and managed budgets for practice including accounts payable, payroll, travel, and training activities.
Managed office inventory and placed new supply orders.