Theresa Keys
Apopka,United States
Summary
Seasoned administrative team member with proficiency in customer relations, multitasking and making decisions with little oversight. Skilled at managing open claims, authoring correspondence and organizing case files. Seeking a dynamic position with room for growth. Background in logging and allocating claims, processing paperwork and updating tracking spreadsheets. Adept at sorting and prioritizing work with excellent judgment and analytical problem-solving abilities. Highly organized with strong communication skills and a disciplined nature.
Overview
16
16
years of professional experience
Work History
Claims Assistant I
AmTrust Financial Services, Inc.
Maitland, FL
02.2015 - Current
- Checked documentation for accuracy and validity on updated systems
- Carried out administrative task by communicating with clients, distributing mail and scanning documents
- Verified client information by analyzing existing evidence on file
- Generated, posted and attached information to claim files
- Assisted in the preparation of documents for claims processing.
- Reviewed and verified insurance claim forms to ensure accuracy and completeness of information provided by claimants.
- Performed data entry into internal systems to process claims requests.
- Answered inquiries from customers regarding their individual claims status.
- Investigated and resolved discrepancies in claims data entries.
- Processed payments for approved claims within specified time frames.
Customer Service Representative
Chase
Lake Mary, FL
09.2010 - 01.2015
- Data entry and account maintenance procedures per the policies outlined
- Handled confidential information on a day-to-day basis
- Navigating through multiple systems all at once
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
Operations Assistant
03.2008 - 09.2012
- Submitting submissions forms for underwriters and Claim assistant
- Analysis on Motor Vehicle Reports
- Purging Cases files and assist with yearly audits
Education
Associate of Science -
City College - Altamonte Springs
Altamonte Springs, FL06-2009
Skills
- Administration
- Customer relations
- Data entry
- Documentation
- Forms
- Microsoft mail
- Policy analysis
- Scanners
- Time Management
- Issue Resolution
Timeline
Claims Assistant I
AmTrust Financial Services, Inc.
02.2015 - Current
Customer Service Representative
Chase
09.2010 - 01.2015
Operations Assistant
03.2008 - 09.2012
Associate of Science -
City College - Altamonte Springs
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