Theresa Kittle
Case Manager
Farmington,WV
Summary
Knowledgeable, detail-oriented team player with strong organizational skills and passion for helping others. Experienced in Case Management / Care Coordination for individuals suffering from mental health and opioid addiction, adept at successfully handling high volume caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs. Ability to handle multiple projects simultaneously with a high degree of privacy and accuracy. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve targeted case management goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Remote Care Coordinator / Case Manager
PursueCare
10.2021 - 07.2024
- Coordinated comprehensive care for large patient caseload (500+), utilizing various virtual platforms simultaneously to facilitate substance use and mental health treatment, appointment scheduling for numerous MAT, Therapy and Psych providers in multiple states,
- Creating Care Plans and treatment goals with patients. Providing resources, technical support, retrieving and sending medical records as requested. Completing prior authorizations for medications as needed. Scheduling, monitoring and documenting virtual oral drug screen or lab orders for patients to ensure patients meet all requirements and success in treatment program.
- Fostered strong relationships with patients, providers, care team and stakeholders through effective communication, collaboration, and problem-solving by utilizing, monitoring, tracking and conveying important patient information through multiple communications platforms (Fresh Desk, Slack, Outlook, Email, PC portal chat, Athena Chat / Patient case, Intermedia, Dial Pad, MyTelemed) to help optimize treatment planning, patient needs and care delivery.
- Demonstrated expertise in implementation of new EMR, tracking and communication systems (Kipu, Athena) ( Monday, slack, PC Portal, Fresh Desk, Outlook, ), lab management (Labcorp, Quest, Millennium, Mako), and telehealth platforms (Zoom, Teams) on the ground level of virtual start up SUD treatment program
- Maintained accurate, secure, and compliant patient records, adhering to highest standards of care and confidentiality.
Private In-Home Hospice Aide
Self Employed
01.2008 - 10.2021
- Complete activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks.
- Checked and recorded vital signs, mental awareness and noting any significant changes to appropriate MPOA/Provider and assisted nurses with changes in treatment plan.
- Medication Management, ensure proper medications are given on time, refill request and documentation.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Hospice Aide / CNA / Business Office Specialist
Amedisys Hospice
01.2011 - 01.2016
- Provide patient care as per standards of National Hospice and Palliative Care Organization to multiple patients on daily/weekly basis in patient's home or residential facilities.
- Participate in Safety Programs and other education and licensure programs, to ensure up to date quality patient care
- Provide accurate medical record documentation, tracking, filing and privacy.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Office Manager
3 Rivers Iron & Metal
01.2008 - 01.2009
- Responsible for accurately Inspecting, weighing, and paying customers for scrap material
- Supervised loading, weighing and shipping of all scrap material to be sent to out of state plants for recycling
- Pay roll, data entry, invoices, answered phones, monitored weight scales and security cameras.
- Logging all DOH over road trucking Logbooks and Fuel Tax records for 3 recycling yards.
- Supervised yard crew of 8 employees and 3 transportation employees and trucks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Emergency Medical Technician
Marion County Rescue Squad
01.1999 - 01.2009
- Worked as a team with fire, police, dispatch, health care providers, public safety agencies and other EMS agencies to provide compassionate quality emergency medical care in stressful life-threatening situations
- Responsible for Identifying potential underlying critical issues with limited medical histories using physical examinations and initiating stabilization and medical treatment in route to medical facilities
- Responsible for leadership and safety of midnight shift crew members, vehicle safety and cleanliness, supply inventory, timecard accuracy, run sheet documentation and submission and patient's private medical records.
Education
Some College (No Degree) - General Studies
Fairmont State University
Fairmont, WVPhlebotomy Certification -
Pierpont C&TC
Fairmont, WV05.2019
Emergency Medical Technician - Basic / CPR - Emergency Management
RESA 7
Clarksburg, WV03.1999
High School Diploma -
North Marion High School
Farmington06.1990
Skills
- Records Management
- Patient Assessments
- Client Advocacy
- Case Management
- MS Office
- Adaptability and Flexibility
- Computer Proficiency
- EMR/CRM system proficiency
- Progress Monitoring
- Multidisciplinary team collaboration
- Medical terminology understanding
- Organizational standards
- Health History Documentation
- Care Coordination
Certification
- Phlebotomy; WV 2020
- CNA: WV DHHR 2011
- WV EMT-B 040898 2000
Volunteer organizations
- Friends of “Adom” Grace Medical Mission
- Promo Health Group of Ghana
Timeline
Remote Care Coordinator / Case Manager
PursueCare
10.2021 - 07.2024
Hospice Aide / CNA / Business Office Specialist
Amedisys Hospice
01.2011 - 01.2016
Office Manager
3 Rivers Iron & Metal
01.2008 - 01.2009
Private In-Home Hospice Aide
Self Employed
01.2008 - 10.2021
Emergency Medical Technician
Marion County Rescue Squad
01.1999 - 01.2009
Some College (No Degree) - General Studies
Fairmont State University
Phlebotomy Certification -
Pierpont C&TC
Emergency Medical Technician - Basic / CPR - Emergency Management
RESA 7
High School Diploma -
North Marion High School
- Phlebotomy; WV 2018
- CNA: WV DHHR 2019
- WV EMT-B 040898
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