Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Klassen

Rough And Ready,CA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

15
15
years of professional experience

Work History

Administrative Lead

Evans Furniture Galleries
10.2021 - Current
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Instructional Aide

Paradise Unified School District
09.2018 - 02.2019
  • Provided support during classes, group lessons, and classroom activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Created lesson materials, visuals, and digital presentations to supplement lesson plans.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Maintained safety and security by overseeing students in recess environments.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
  • Provided performance feedback to help students understand strengths and areas for improvement.
  • Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
  • Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
  • Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
  • Mentored and tutored individual students needing additional help.
  • Handled class records for attendance, assignment grades and course participation scores.

Yard Duty

Paradise Unified School District
04.2013 - 09.2018
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.
  • Responded to inquiries from parents and guardians.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Created and implemented activities to promote language development.

Office Assistant

Chico Nissan Hyundai
06.2011 - 02.2013
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Retail

Laura's Wigs And Beauty
02.2010 - 06.2011
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked with loss prevention in monitoring shopper behavior.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Office Assistant

S.P Carpet Pro's
04.2009 - 02.2010
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.

Office Assistant

Estes West Trucking Company
08.2008 - 07.2009
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.
  • Supported staff on special assignments and ad hoc projects.
  • Assisted with onboarding of new employees.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Monitored and tracked budgets and expenses.
  • Coordinated travel arrangements for staff members.

Education

Certificate - BCOE CODESP Assessment

BCOE
Oroville, CA
06.2018

Certificate - Haircutting, Chemical Services, And Sanitation

Martinello School of Beauty
Chico, CA
07.2010

Certificate - Business Administration, Marketing And Advertising

Butte College
Oroville, CA
07.2008

High School Diploma -

Fairview High
Chico, CA
06.2002

Skills

  • Data Entry Documentation
  • Process Optimization
  • Reviewing Resumes
  • Advanced MS Office Suite Knowledge
  • Office Operations
  • Customer Service
  • Interoffice Correspondence
  • HR Policies
  • Payroll Administration
  • Administrative Procedures
  • Back Office Operations
  • Records Management Systems

Timeline

Administrative Lead

Evans Furniture Galleries
10.2021 - Current

Instructional Aide

Paradise Unified School District
09.2018 - 02.2019

Yard Duty

Paradise Unified School District
04.2013 - 09.2018

Office Assistant

Chico Nissan Hyundai
06.2011 - 02.2013

Retail

Laura's Wigs And Beauty
02.2010 - 06.2011

Office Assistant

S.P Carpet Pro's
04.2009 - 02.2010

Office Assistant

Estes West Trucking Company
08.2008 - 07.2009

Certificate - BCOE CODESP Assessment

BCOE

Certificate - Haircutting, Chemical Services, And Sanitation

Martinello School of Beauty

Certificate - Business Administration, Marketing And Advertising

Butte College

High School Diploma -

Fairview High

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Theresa Klassen