Theresa Klassen
Rough and Ready,CA
Summary
Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering 25 + years of experience with specialized skill in business startup and growth. Technologically-savvy with the proven to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.
Overview
15
15
years of professional experience
Work History
Administrative Manager
Evans Furniture Galleries
10.2021 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Investigated daily variances and corrected errors to resolve discrepancies in accounts receivables.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Completed bi-weekly payroll for 6 employees
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Paraprofessional Aide
Paradise Unified School District
09.2018 - 02.2019
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Stepped into non-classroom environments such as libraries, health secretary, principal secretary, to help staff manage on demand.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Organized and led practice, research and lab assignments.
- Administered tests and assessments to evaluate student progress and performance.
- Helped teacher prepare instructional material and displays.
Lead Yard Supervisor
Paradise Unified School District
04.2013 - 09.2018
- Oversaw children on playground and cafeteria to monitor safety and suitability of activities.
- Administered basic first aid to treat injuries or illnesses.
- Prepared comprehensive schedules of activities and maintained daily records of number of participants, incidents and activities.
- Developed, modified and taught program activities to accommodate various ages, abilities and interests.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Monitored children's activities to verify safety and wellbeing.
- Trained new staff on job duties, company policies, and safety procedures.
Administrative Clerk
Chico Nissan Hyundai
06.2011 - 02.2013
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
Retail Sales Associate
Laura’s Wig and Beauty
02.2010 - 06.2011
- Cash register, check and credit card transitions.
- Facilitated monthly and quarterly physical inventory counts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Engaged in friendly conversation with customer to better uncover individual needs.
Office Coordinator
S.P. Carpet Pro’s
04.2009 - 02.2010
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Trucking Dispatcher
Estes West Trucking Co
08.2008 - 07.2009
- Organized billing and invoice data and prepared accounts receivable and expedited revenue reports for controllers
- Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Worked closely with customers to effectively resolve issues and complaints.
- Managed customer accounts and invoicing.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.
Education
BCOE CODESP -
BCOE
Chico, CA06.2018
Certificate - Cosmetology
Marinello School of Beauty
Chico, CA2010
Certificate - Business Administration And Management
Butte College
Chico, CA2004
High School Diploma -
FairView High
Chico, CA02.2002
Skills
- Office Management
- Staff Management
- Customer Service Relations
- Organization and Multitasking
- Recordkeeping and Reporting
- Time Management
- Microsoft Office Suite
- Performance Improvement
- Administrative Support
- Data Management
- Accounting Procedures
- POS System Operation
Timeline
Administrative Manager
Evans Furniture Galleries
10.2021 - Current
Paraprofessional Aide
Paradise Unified School District
09.2018 - 02.2019
Lead Yard Supervisor
Paradise Unified School District
04.2013 - 09.2018
Administrative Clerk
Chico Nissan Hyundai
06.2011 - 02.2013
Retail Sales Associate
Laura’s Wig and Beauty
02.2010 - 06.2011
Office Coordinator
S.P. Carpet Pro’s
04.2009 - 02.2010
Trucking Dispatcher
Estes West Trucking Co
08.2008 - 07.2009
BCOE CODESP -
BCOE
Certificate - Cosmetology
Marinello School of Beauty
Certificate - Business Administration And Management
Butte College
High School Diploma -
FairView High
Similar Profiles
Theresa KlassenTheresa Klassen
Administrative Manager at Evans Furniture GalleriesAdministrative Manager at Evans Furniture Galleries
Theresa KlassenTheresa Klassen
Administrative Lead at Evans Furniture GalleriesAdministrative Lead at Evans Furniture Galleries
Alex TonyanAlex Tonyan
Sales Manager at La-Z-Boy Furniture GalleriesSales Manager at La-Z-Boy Furniture Galleries
Jamie HughesJamie Hughes
Server at Twelve28Server at Twelve28
Isabella ZepedaIsabella Zepeda
Sales Associate at Victorias SecretSales Associate at Victorias Secret