Theresa Klemm
Auburn
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Assistant
Robinsons Hot Tubs
Midland
04.2016 - Current
- Provided assistance to customers in completing forms or applications related to their purchases.
- Updated customer records with relevant information.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Provided product knowledge to customers through effective communication.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Prepared reports on sales figures and customer feedback for management review.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Received orders from customers via telephone or email and entered them into the system accurately.
- Managed stock levels by ordering necessary supplies when needed.
- Organized promotional displays according to company guidelines.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Resolved customer complaints promptly and professionally.
- Maintained a clean and organized work area at all times.
- Responded promptly to customer inquiries about order status or product availability.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Communicated information to customers about product quality, value and style.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Sold or recommended products or services to suit client needs.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded customer service metrics by providing excellent customer support.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Collaborated closely with colleagues to meet customer needs.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Consulted with customers regarding needs and addressed concerns.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Greenhouse Worker
Auburn Greenhouse
Auburn
02.2015 - 03.2016
- Collaborated with other team members to ensure efficient workflow processes were followed.
- Applied fertilizers and pesticides as necessary to promote healthy plant growth.
- Planted, cultivated and harvested vegetables in greenhouses for market sales.
- Ensured all safety guidelines were followed while working with hazardous chemicals or heavy machinery.
- Propagated cuttings from existing plants using various techniques such as division or layering.
- Regularly checked water lines for leaks or blockages throughout the greenhouse area.
- Inspected plants regularly to identify diseases or pests that may be present.
- Identified any deficiencies in soil health or nutrient levels and took steps to address them.
- Maintained accurate records of planting schedules, crop yields, pest control measures taken.
- Provided customer service at retail outlets when selling products from the greenhouse.
- Operated and maintained greenhouse equipment, including pumps, fans, and irrigation systems.
- Maintained a safe and clean work environment by adhering to safety regulations, procedures and protocols.
- Routinely pruned and trimmed plants to promote healthy growth and remove diseases.
- Swept and picked up trash in and around greenhouse.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Assisted in the development and maintenance of display areas and experimental plots.
- Performed weeding, pruning, and trimming activities to ensure plant health and aesthetic appeal.
- Planted seeds and bulbs after preparing soil and fertilizer appropriately.
- Monitored plant health, identifying and treating pests and diseases as needed.
- Applied fertilizers, herbicides, and pesticides according to best practices and safety standards.
- Assisted with customer inquiries and provided advice on plant care and maintenance.
- Adjusted greenhouse conditions to meet plant growth requirements, including temperature and humidity.
- Harvested plants, fruits, and vegetables according to optimal timing and techniques.
- Performed routine maintenance and cleaning of greenhouse facilities and equipment.
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
- Cleaned work areas and maintained grounds and landscaping.
Gas Station Attendant
Dore inc
Kawkawlin
01.2011 - 01.2015
- Checked tires for pressure, tread depth and wear patterns during tire rotations or other services requested by customers.
- Trained new employees on company policies and procedures.
- Verified age requirements for purchase of alcohol and tobacco products.
- Greeted customers, answered questions, and provided assistance with purchases.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Assisted customers in locating items throughout the store.
- Ensured compliance with health and safety regulations.
- Operated cash register to process customer transactions accurately and efficiently.
- Ensured all store policies were adhered to by customers at all times.
- Provided directions and information about local attractions upon request from customers.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
- Responded promptly to emergency situations such as spills or fires according to company protocols.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Processed credit card payments via POS terminal in a secure manner.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Restocked supplies such as paper towels, napkins, cups when necessary.
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
- Checked receipts against product sold for accuracy before returning change to customers.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Prepared daily records of food and gas sales and balanced register drawers.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Processed gas and amenities payments.
- Sold store items and vehicle services to customers.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
- Trained new employees on gas station operations, customer service, and safety procedures.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
- Performed daily inventory checks to ensure stock levels met customer demand.
- Processed and verified age for the sale of age-restricted products according to legal guidelines.
- Implemented loss prevention strategies to minimize shrinkage.
- Ensured compliance with local, state, and federal regulations regarding gas station operations.
- Performed basic car services such as checking tire pressure and adding air when necessary.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Provided roadside assistance services for customers, including jump-starting cars.
- Operated car wash facilities and guided customers through the service process.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Implemented promotional sales strategies to increase revenue and customer satisfaction.
- Maintained accurate financial records, including sales, expenses, and inventory reports.
- Educated customers on loyalty programs and processed membership registrations.
- Managed cash register and processed customer transactions with high accuracy.
- Managed hazardous materials safely, including the disposal of oil and cleaning chemicals.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Coordinated with fuel delivery trucks for timely refueling of gas station tanks.
Warehouse Worker
Adecco
Saginaw
01.2010 - 11.2010
- Inspected incoming shipments for damage or discrepancies.
- Processed returns of defective merchandise as required.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Maintained stock levels in accordance with company policies.
- Transported goods to designated areas within the warehouse facility.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Collaborated closely with other departments on special projects as needed.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained accurate inventory records using computerized tracking systems.
- Followed established guidelines for picking orders accurately.
- Received and tracked incoming inventory shipments.
- Ensured safety protocols were followed at all times while operating machinery.
- Verified accuracy of incoming shipments against purchase orders.
- Provided assistance in loading and unloading containers from ships and trains.
- Investigated any reported problems regarding shipping errors or damages.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Monitored temperature and humidity levels in warehouse.
- Assembled orders according to customer requests.
- Performed cycle counts to maintain accurate inventory records.
- Organized warehouse space for efficient storage of products.
- Identified discrepancies between physical count and computer data.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in packaging and labeling of products for shipment.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Used digital database to keep records of units and stock moved.
- Packed boxes and stock using organizational guidelines.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Used scanners to track parcel information, condition or receipt.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Education
GED -
Bay Arenac Isd
Bay City, MI06-2009
Skills
- Customer service
- Order processing
- Data entry
- Product knowledge
- Stock management
- Regulatory compliance
- Payment processing
- Effective communication
- Customer relationship management
- Problem solving
- Conflict resolution
- Time management
- Team collaboration
- Attention to detail
- Professional phone voice
- Upselling techniques
- Order documentation
- Refund processing
- Product promotion
Timeline
Customer Service Assistant
Robinsons Hot Tubs
04.2016 - Current
Greenhouse Worker
Auburn Greenhouse
02.2015 - 03.2016
Gas Station Attendant
Dore inc
01.2011 - 01.2015
Warehouse Worker
Adecco
01.2010 - 11.2010
GED -
Bay Arenac Isd