Theresa Koelemay
Watauga,TX
Summary
Healthcare professional with a desire to contribute to patient service excellence. I have proven to maintain a positive attitude in challenging situations while resolving escalated concerns. Skilled in communication and problem solving. Collaborative team player, valued for reliability and flexibility.
Overview
10
10
years of professional experience
Work History
Tier II Patient Services Representative
CGM CompuGroup
09.2020 - Current
Lead trainer of offshore and onshore agents across multiple platforms. Resolve escalated calls when a supervisor is requested. Communicate, to a team of 20, program updates or changes. Follow up with internal team regarding concerns addressed. Run and log statements, address corrections needed for batch errors. Submit IT tickets when agents require assistance.
Front Desk/Scheduling
Vanguard Vascular & Vein
09.2019 - 08.2020
Greet and sign in patients for office visits, scheduled future appointments and surgeries. Confirmed benefits and submitted prior authorizations. Assisted back office when needed.
Medical Billing Specialist
Aprima Medical Software, Inc.
11.2017 - 05.2019
Confirmed benefits and updated patient accounts. Corrected claims and submitted appeals. Provided AR assistance for denied claims.
Office Manager/Scheduling Coordinator
Rodem Tree Dental
09.2014 - 09.2015
Greeted and checked out patients. Scheduled future appointments and treatments. Confirmed benefits, provided patients estimates for services.
Education
High School Diploma -
Rowlett High School
05-2000
Skills
- Customer Service
- Administration duties
- Operation and Facilities Maintenance
- Knowledgeable in Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Insurance verification
- Patient confidentiality
- HIPAA compliance
- Healthcare
Annual HIPPA and Healthcare Patient Services training.
Review and complete updated HIPPA knowledge. Re-educate Healthcare Patient Services responsibilities. Continuing education for Healthcare moral responsibilities.
Timeline
Tier II Patient Services Representative
CGM CompuGroup
09.2020 - Current
Front Desk/Scheduling
Vanguard Vascular & Vein
09.2019 - 08.2020
Medical Billing Specialist
Aprima Medical Software, Inc.
11.2017 - 05.2019
Office Manager/Scheduling Coordinator
Rodem Tree Dental
09.2014 - 09.2015
High School Diploma -
Rowlett High School
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