Summary
Overview
Work History
Education
Skills
References
Skills And Competencies
Timeline
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THERESA K. PESSIMA

Herndon

Summary

Dynamic professional with a proven track record at Coastal Equity, excelling in customer service and efficient delivery management. Adept in computer skills and proactive communication, I consistently ensure accurate documentation and foster positive relationships. Committed to continuous learning and adaptability, I thrive in fast-paced environments while maintaining a professional demeanor.

Overview

11
11
years of professional experience

Work History

Loading Dock Officer/ Rover

Coastal Equity security company
01.2020 - 01.2022
  • Providing good customer service to all customers and vendors.
  • Record all deliveries on the computer for reporting.
  • Receiving deliveries for customers, scanning packages through SC logic, and sending emails to customers about their deliveries.
  • Moving items to the staging/storage area, and ensuring items are packed safely.
  • Responded promptly to customer inquiries or complaints in a polite manner.

Temporary Secretary/Receptionist

United Nations Development Program (UNDP)
Sierra Leone
06.2020 - 02.2021
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Organized and maintained filing systems for important documents.
  • Provided administrative support to the Office Manager and other staff members.
  • Performed data entry into computer systems; ensured accuracy of all entered information.

Receptionist

United Nations Population Fund (UNFPA)
Sierra Leone
02.2011 - 03.2019
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Education

Diploma - Administration

LICSAL Business College
Freetown
01.2009

Certificate - computer studies

African Information Technology Holdings (AITH)
Wilberforce Street Freetown Sierra Leone
01.2001

Diploma - Business and Computer Studies

Southern Agro-Industrial Associates Center (SAIDAC)
Bo Town Sierra Leone
12-1983

Skills

  • Receiving, sorting and distributing mail
  • Preparing meeting paperwork
  • Computer skills
  • Completing records and documentation
  • Commitment to learning and self-development
  • Proactive
  • Initiative
  • Responsibility
  • Literacy
  • Numeracy
  • Communication skills
  • Listening skills
  • Flexibility
  • Adaptability
  • Oral communication
  • Written communication
  • Positive attitude
  • Professional attitude
  • Anti-discriminatory practices
  • Respect for individuals
  • Task organization
  • Planning skills
  • Prioritizing skills
  • Confidence
  • Clarity
  • Independent work

References

  • Reverend Michael Conteh, Pastor in charge of Upper Room Evangelistic Ministry, 14000 Willard Road, Chantilly, 5713317113
  • Precious Care at Home Services Inc., +12232783395

Skills And Competencies

Preparing and serving refreshments to visitors and Directors., Receiving, sorting and distributing incoming/outgoing mail., Preparing advance and post meeting paperwork., Experienced in the use of computers., Completing records and documenting correctly., Committed to learning and self-development., Self-motivated, proactive, able to use initiative and take responsibility., Excellent standard of literacy and numeracy., Good communication and listening skills., Flexible and able to adapt to changing priorities., Able to convey oral and written information clearly and accurately., Having a fast moving 'can do' attitude., Possessing a responsible, mature and professional attitude., Ability to work in an anti-discriminatory manner and to treat people with respect., Organizing daily tasks to priorities and deadlines., Awareness of equalities issues and anti-discriminatory practice., Excellent organization, planning and prioritizing skills., Approaching tasks with confidence and clarity & able to work using your own initiative.

Timeline

Temporary Secretary/Receptionist

United Nations Development Program (UNDP)
06.2020 - 02.2021

Loading Dock Officer/ Rover

Coastal Equity security company
01.2020 - 01.2022

Receptionist

United Nations Population Fund (UNFPA)
02.2011 - 03.2019

Diploma - Administration

LICSAL Business College

Certificate - computer studies

African Information Technology Holdings (AITH)

Diploma - Business and Computer Studies

Southern Agro-Industrial Associates Center (SAIDAC)
THERESA K. PESSIMA