Theresa Kraft
Dewey,AZ
Summary
Seasoned Unit Secretary-Health Unit Coordinator with a proven track record at HonorHealth and MVRRH. Excelling in enhancing unit efficiency and patient care through expert management of medical records and superior customer service. Skilled in HIPAA compliance and EMR/EHR systems, adept at multitasking and maintaining high levels of organization under pressure. Demonstrates strong professional telephone etiquette and a commitment to improving patient experiences.
Overview
13
13
years of professional experience
Work History
Unit Secretary
Mountain Valley Regional Rehabilitation Hospital
11.2022 - Current
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Health Unit Coordinator
HonorHealth DVMC
04.2018 - 02.2022
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted with processing patient admissions, transfers and discharges.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
Health Unit Coordinator
Maricopa Integrated Health Systems
09.2017 - 04.2018
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
Health Unit Coordinator
HonorHealth John C. Lincoln Medical Center
12.2011 - 09.2017
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
Education
High School Diploma -
Greenway High School
Phoenix, AZ06.1982
Skills
- Professional telephone etiquette
- Medical Terminology
- BLS Certified
- Customer Service
- Strong Organization skills
- Appointment Scheduling
- HIPAA Compliance Understanding
- EMR / EHR
Timeline
Unit Secretary
Mountain Valley Regional Rehabilitation Hospital
11.2022 - Current
Health Unit Coordinator
HonorHealth DVMC
04.2018 - 02.2022
Health Unit Coordinator
Maricopa Integrated Health Systems
09.2017 - 04.2018
Health Unit Coordinator
HonorHealth John C. Lincoln Medical Center
12.2011 - 09.2017
High School Diploma -
Greenway High School
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