Theresa Kunda
Queens,NY
Summary
Throughout my career holding various office titles I always offer professional communication skills to optimize team strengths in order to exceed departmental goals.
Overview
7
7
years of professional experience
Work History
Clerical Associate II
Department of Consumer and Worker Protection
New York, NY
01.2023 - Current
- Responding to emails and phone calls from supervisors and the public in a professional and timely manner, utilizing sound judgment when prioritizing tasks and projects
- Activating and revising accounts while maintaining Q&A satisfaction levels
- Complying with City and Agency protocols including Code of Conduct and IT policies
- Documenting timelines to review and approve documents to generate vendor licenses
- Completing all mandatory training courses
- Preparing records for digitization, creating list registry for GRM vendor
- Following DCWP and DOHMH record retention schedule and processing archival collections according to standards
- Professionally navigating customized database to promptly resolve client issues and creating summary reports
- Boosting productivity by maintaining strong call control by asking probing questions to rectify issues
- Referring applicants when necessary, to other divisions or agencies
- Providing written and verbal communications that is accurate, complete and concise
- Completing ad-hoc assignments established by Supervisor
Administrative Assistant/Receptionist
NYC Department of Design and Construction
New York, NY
07.2019 - 09.2022
- Updated contact lists regularly when changes occurred in employee status
- Maintained confidentiality of all employee files and produced spreadsheets for supervisor
- Screened and directed DDC employees to appropriate HR specialists
- Provided secretarial and office management support while building cooperative working relationships
- Assisted Covid Response Team with track and trace requirements
- Notated log for legal counsel's request for employee records
- Scanned and routed data in electronic formats to optimize time management for remote staff
- Completed ad-hoc tasks and administrative assignments as needed
Utilization Authorization Representative
Centers Plan for Healthy Living
New York, NY
07.2017 - 05.2019
- Performed complex coordination duties and case management tracking to control costs and avoid duplication of services
- Reviewed expenses and documents for completeness and accuracy
- Worked closely with inter-disciplinary team of professionals to provide homecare services and delivery of durable medical equipment to CPHL insurance holders
Education
Associate of Applied Science - Business Communications
FIT, State University of New York
New YorkSkills
- Report Preparation
- Database Maintenance
- Microsoft Office
- File Organization
- Critical Thinking
- Adaptive Team Player
- Phone Etiquette
- Confidentiality
- Quality Assurance
- Meeting Planning
- Customer Service
- Appointment Scheduling
- Performance Improvement
- Spreadsheet Creation
- Call Handling
- Business Writing
Timeline
Clerical Associate II
Department of Consumer and Worker Protection
01.2023 - Current
Administrative Assistant/Receptionist
NYC Department of Design and Construction
07.2019 - 09.2022
Utilization Authorization Representative
Centers Plan for Healthy Living
07.2017 - 05.2019
Associate of Applied Science - Business Communications
FIT, State University of New York
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