Theresa Kunkel

• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Enhanced employee performance by designing and implementing comprehensive training programs.
• Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
• Reduced onboarding time for new hires through the development of effective orientation modules.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Managed development of e-learning training materials and activities to enhance learning experiences.
• Increased overall productivity by conducting monthly skills analyses and addressing identified needs with targeted training interventions.
• Coordinated training and personal development classes for staff members.
• Trained staff during demonstrations, meetings & conferences.
• Managed new employee orientation training process for more than 100 employees each year.
• Directed field training to enhance Operator's skills.
• Selected and assigned instructors to conduct specific training programs.
• All CHP & FTA Audits in compliance.
• Responsible for maintaining/posting OSHA log.
• Prepare and managed all work related injury files.
• Prepare and conducted monthly Safety Meetings.
• Established a good relationship with Clients.
• Semi-monthly meetings with trainers to discuss and demonstrate training procedures and consistency.

Overseeing Safety and Training Department For COMMUTER EXPRESS and DASH Contracts. Client: Los Angeles Department of Transportation.

Was named one of the TOP 5 SAFEST LOCATIONS throughout the Southwest Region by the CCO.

• Trained new hires to perform cross-training exercises with experienced workers.
• Examiner for DMV under the ETP Program.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
• Organized and handled all Employee files, training records, DMV information consisting of K-4, dl170s, dl260, dl51 etc.
• Instructed classroom training for new hires.
• Scheduled classroom time and BTW training.
• Organized all location random and new hiring drug & alcohol testing.
• Interview and hiring of new Operators.
• Overseeing of Drive Cam clips, counseling of Operators with concerned behavior when necessary.
• Investigation of Customer Complaints in relation to unsafe driving habits and Customer Service.
• Prepare and conduct monthly safety meetings.
• Developed several safety & training programs that are now implemented through out the Southwest Region.
• Met with Training staff monthly to ensure training and trainers are consistent and refreshed regarding training program.
• Mandatory for Trainers to meet with Safety every 6 months to review and practice of Training Procedures.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Managed new employee orientation training process for more than 100 employees each year.
• Conducted training courses and prepared videos for long-term use.
• Delivered new employee onboarding and training sessions.
• Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Imputed all important information into TransTrack System daily per Client.
• Attended monthly Client meetings.

Assisted Safety and Training Manager with upkeep of all Employee training and individual training files.

• Enhanced employee skillsets by developing comprehensive training materials and resources.
• Maintain compliance FTA/DOT rules and regulations.
• Overseeing completion of monthly new hire and random testing.
• Scheduling and conducting Safety meetings on topics such as poor driving habits, ADA rules and regulations, Customer service and keeping up a Professional Image for the Client and Company.
• Scheduling and arranging classroom training and BTW training.
• Examiner for DMV under the ETP program.
• Scheduling and performing all evaluations on Operators regarding complaints, drive cam incidents accident prevention training and Supervisor concerns.
• Training file upkeep.
• Uniform inventory
• Upkeep fo Hot Spot Map.

Overseeing LADOT Contracts package 3 San Fernando & package 5 Huntington Park

Handling of all accident reports, Workman's Comp cases.

• Collaborated with other departments to align training programs with organizational goals and objectives.
• Input all information into WebRisk.
• Communicate with Claims adjustor and Company Lawyers in regards to files and litigation.
• Conducting monthly Safety meetings.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Improved employee retention rates by creating engaging and interactive learning materials.
• Assisted in development of employee assessments to measure training value.
• Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
• Trained and developed new trainers for the location.

• Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
• Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
• Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
• Improved dispatch efficiency by implementing new scheduling and route detours.
• Overseeing a staff of 16 Dispatchers and Road Supervisors.
• Assisting Operations Manager regarding KPI reports and Disciplinary.
• Conducted investigations regarding service and personnel requested by the client.

• Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
• Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
• Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
• Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.

2008 Assistant to the Special Projects Manager

Delegated assignments among the field supervisors.

Conducted investigations stemming from rider complaints called into the City.

Relying to the City's complaint board as to our resolutions and continuing to contact the public with the final update.

Paratransit Dispatcher/Router

Assist, direct and assign Para transit Operators with Paratransit manifest via two-way radio.

Assign reservations to existing 14 Paratransit routes so to perform and service in a most efficient and time saving manner.

Booking reservations daily.

Handle customer complaints and compliments in a timely manner.

Paratransit Operator/Transit Operator/Commuter Operator/Trainer