Summary
Work History
Education
Skills
Timeline
Generic

Theresa Lang

Moncks Corner,SC

Summary

Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Work History

Animal Care Technician

Berkeley Animal Center
  • Administered medications to animals in treatment and documented changes in condition.
  • Educated caregivers and pet owners on animal care, nutrition, and disease management.
  • Restrained animals safely during exams and procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
  • Monitored animals for behavioral problems and signs of health issues.
  • Educated visitors and staff on proper animal care and handling.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Assisted with development of animal behavior modification plans.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Foster Coordinator

Dorchester Paws Animal Shelter
  • Assists in identifying animals from the shelter suitable for transport to rescue groups
  • Serves as point of contact for rescue organizations working with the shelter
  • Oversees and arranges transport of rescue animals
  • Oversees recruitment of active and qualified rescue groups, including verifying rescue group references and maintaining a list of these groups
  • Communicates information and rescue requests to groups via social media, phone or email
  • Communicates with shelter staff regarding any medical requirements, health certificates, and identification paperwork required for animals going to rescue groups
  • Communicates with shelter staff regarding foster care of rescue animals awaiting transport
  • Consults and collaborates with other shelter staff to ensure proper animal selection for rescue
  • Provides monthly reports of all animals going to rescue groups
  • Manages foster program efforts and operations including the recruiting, screening, training, and scheduling foster homes
  • Maintains files and records for fosters and rescues
  • Maintains list of active foster homes and coordinates animals with these homes
  • Works to provide resources to owners who want to surrender their animals in an effort to keep the animals in their homes
  • Performs other duties as assigned.
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.

Office Manager

Berkshire Hathaway Home Services
  • Maintains office services by organizing office operations and procedures
  • Preparing payroll
  • Controlling correspondence
  • Designing filing systems
  • Reviewing and approving supply requisitions
  • Assigning and monitoring clerical function
  • Entering and Closing Contracts
  • Issuing Agent pay out
  • Banking.

Inside Sales Agent / Assistant Manager

Jeff Cook Real Estate
  • Management of employees
  • Outbound calling
  • Scheduling of agents
  • Superior customer service
  • Problem Solving.
  • Answered customers' questions regarding products, prices, and availability.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Developed, maintained and utilized diverse client base.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Set and achieved company defined sales goals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Kept detailed records of daily activities through online customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

74D CBRN- Chemical Biological Radiological Nuclear

Army National Guard
  • Leadership skills
  • MSDS Organization
  • Team Exercises
  • Clerical
  • Hazmat
  • HIPPA
  • Security Clearance
  • Medical Terminology.

Education

Associate of Science -

Penn Foster
Online
2026

Diploma - undefined

McCormick High School
01.2007

Skills

  • Adobe
  • Canva
  • Microsoft
  • Excel
  • Problem Solving
  • Clerical
  • Data Entry
  • Organization
  • Planning
  • BookKeeping
  • Adaptability
  • Time Management
  • Inventory
  • Billing
  • Expense Reporting
  • Customer Service
  • Inventory Control
  • Supply Management
  • Workforce Management
  • Office Management
  • Staff Management
  • Operations Management
  • Team Supervision
  • Administrative Support
  • Scheduling and calendar management
  • Meeting planning
  • Organizational Skills
  • Business Administration
  • Employee Training
  • Office Administration
  • Customer Relations
  • Clerical Support
  • Training and coaching
  • Document Management
  • Scheduling Coordination
  • Database Administration
  • Data retrieval systems
  • Administrative Oversight
  • Excellent multi-tasking ability
  • Staff Training
  • Presentation Design

Timeline

Animal Care Technician

Berkeley Animal Center

Foster Coordinator

Dorchester Paws Animal Shelter

Office Manager

Berkshire Hathaway Home Services

Inside Sales Agent / Assistant Manager

Jeff Cook Real Estate

74D CBRN- Chemical Biological Radiological Nuclear

Army National Guard

Associate of Science -

Penn Foster

Diploma - undefined

McCormick High School
Theresa Lang