Theresa Lawson
Estero,FL
Summary
Dedicated Medical Assistant with expertise in lab specimen collection, electronic health records, and patient education. Committed to enhancing patient care through streamlined processes and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Millennium Physician Group
Naples, Florida
01.2017 - Current
- Assisted physicians with patient examinations and procedures.
- Scheduled appointments and coordinated follow-up care for patients.
- Managed patient records in electronic health record systems, ensuring accuracy and accessibility for healthcare providers.
- Educated patients on treatment plans and medication instructions to promote adherence and understanding.
- Collected and processed lab specimens for diagnostic testing.
- Maintained medical equipment and ensured compliance with safety standards.
- Implemented office protocols that streamlined patient flow and improved overall service quality.
- Trained new staff on administrative tasks and clinical procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Associate
Home Depot
Naples, Florida
10.2016 - Current
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Assisted customers in product selection and home improvement advice.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Trained new associates on company policies and customer service standards.
- Collaborated with team members to streamline store operations and improve efficiency.
- Managed inventory levels to maintain product availability and ensure stock accuracy.
- Organized merchandise displays to improve store presentation and elevate customer experience.
Education
Certificate of Technical Studies - Medical Assitant
Remington College
Cleveland, OH04-2009
Skills
- Lab specimen collection
- Electronic health records
- Patient scheduling
- Vital signs monitoring
- Medical equipment maintenance
- Patient education
- Customer relationship management
Certification
- Medical Assistant
- BLS/CPR
Accomplishments
- National Technical Honor Society
- 4.0 G.P.A.
Timeline
Medical Assistant
Millennium Physician Group
01.2017 - Current
Associate
Home Depot
10.2016 - Current
Certificate of Technical Studies - Medical Assitant
Remington College