Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Lee

Summary

Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in [Desired Position] role.

Overview

25
25
years of professional experience

Work History

Asst.manager

JMCSS
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Assistant Manager

Tipton County School District
03.2019 - 05.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Certified Laser Technician

Sutherland Cardiology Clinic
10.2000 - 11.2018
  • Maintained a professional appearance and demeanor, consistently adhering to dress code guidelines and upholding clinic standards.
  • Provided exceptional customer service, establishing trust with clients and fostering long-term relationships.
  • Educated clients on proper post-treatment care and maintenance routines, optimizing the longevity of their results.
  • Implemented innovative promotional strategies to attract new clientele while retaining existing customers through excellent service quality.
  • Coordinated effectively with medical professionals when necessary to ensure comprehensive patient care during the course of treatment plans.
  • Actively participated in industry conferences, workshops, and seminars, staying informed about the latest trends and developments to better serve clients.
  • Maintained a safe and sterile treatment environment, adhering to strict sanitation protocols and industry standards.
  • Troubleshot technical issues with laser equipment, maintaining optimal performance levels for seamless treatment delivery.
  • Managed time efficiently by prioritizing tasks according to urgency while maintaining attention-to-detail in all aspects of work.

Education

Emergency Medical Technician

Dyersburg State
Covington, Tn.
05-1998

GED -

Frayser High School
Memphis, TN
01-1984

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Asst.manager

JMCSS
08.2023 - Current

Assistant Manager

Tipton County School District
03.2019 - 05.2021

Certified Laser Technician

Sutherland Cardiology Clinic
10.2000 - 11.2018

Emergency Medical Technician

Dyersburg State

GED -

Frayser High School

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Theresa Lee